Lauren Churley
San Pierre,IN
Summary
Proven Clinical Liaison and Respiratory Care Practitioner with a robust background at Select Medical Systems and other healthcare institutions. Excelled in patient evaluation, clinical assessments, and fostering interdepartmental relationships, serving as a vital link between patients, physicians, and practitioners. Demonstrated exceptional organizational skills and a problem-solving aptitude, ensuring optimal patient care and confidentiality. Skilled at analyzing records and databases to speed up response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance.
Overview
15
15
years of professional experience
Work History
Clinical Liaison
Select Medical Systems
07.2014 - 10.2017
- Utilized clinical experience, life skills, education, and persistence to properly assess complex patients and their needs to profitably implement strategic business plan and exceed admissions/referral goals routinely.
- Built and maintained rapport among numerous hospitals, practitioners, physicians, ancillary departments, management, transportation, and health insurance companies in order to hold successful dialogs and create efficient patient care plans.
- Made use of medical expertise for each patient to determine appropriate level of care, acuity level, and length of stay required.
- Performed detailed clinical assessments, scheduled and arranged critical patient transfers, delegated tasks, performed and executed health insurance authorizations.
- Actively participated in educational presentations for public and administered in-service education seminars for healthcare providers.
- Developed and drove sales strategies that increased referrals and patient admissions.
- Acquired new referral sources weekly while identifying and obtaining potential prospects.
- Maintained detailed reports regarding mileage, expenses, and contact interactions.
- Followed document protocols to safeguard confidentiality of patient records.
Respiratory Care Practitioner
Community Health Systems, CHS
12.2012 - 06.2014
- Collaborated with physicians and healthcare professionals to diagnose, treat, and manage respiratory and cardiovascular disorders of patients from premature infants to elderly.
- Routinely performed procedures involving airway management, mechanical ventilation, BIPAP, ABG's, and other forms of critical care medicine with accurate and timely charting of patient data.
- Worked well independently, on teams, and with multiple disciplines.
- Possess strong interpersonal skills and built solid relationships with patients, families, and coworkers.
- Exhibited capacity to multi-task patient care workload; managed competing priorities such as care of ventilator patients, ER calls, nebulizer treatments, STAT calls, accurate documentation, and assisting emergent NICU deliveries.
- Completed continued education units annually to stay current with respiratory therapy advancements and maintain compliance with administrative regulations.
Account Representative
TCC Verizon
12.2011 - 12.2012
- Developed and implemented marketing plans to showcase inventory and contract plans.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Implemented customized account plans to meet individual client needs.
- Presented professional image consistent with company's brand values.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas 90% or more.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Trained new employees on customer service, money handling and organizing strategies.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Analyzed 50+ accounts daily for delinquencies and other ongoing issues.
Respiratory Care Practitioner
Northwest Health System
07.2006 - 12.2011
Refer to above Respiratory Care Practitioner job description.
Respiratory Care Practitioner
IU Health Systems
01.2009 - 09.2009
Refer to above Respiratory Care Practitioner job description.
Respiratory Care Practitioner
Methodist Hospital Northlake
01.2006 - 09.2006
Refer to above Respiratory Care Practitioner job description.
Education
Bachelor of Science - General Studies
Indiana University Northwest
Gary, IN12.2010
Associate of Science - Respiratory Therapy
Indiana University Northwest
Gary, IN12.2005
Skills
- Patient Evaluation/ Clinical Assessment
- Medical record review
- Patient Eligibility Requirements
- Patient Confidentiality and Data Security
- Documenting and Recording Information
- Analytical Skills
- Organizational Skills
- Claims Handling and Coverage Verification
- Medical Terminology
- Insurance Authorizations
- Multitasking Abilities
- Problem-solving aptitude
Additional Information
Gap in paid employment due to managing my farm and household. Prepared to re-enter the workforce.
Timeline
Clinical Liaison
Select Medical Systems
07.2014 - 10.2017
Respiratory Care Practitioner
Community Health Systems, CHS
12.2012 - 06.2014
Account Representative
TCC Verizon
12.2011 - 12.2012
Respiratory Care Practitioner
IU Health Systems
01.2009 - 09.2009
Respiratory Care Practitioner
Northwest Health System
07.2006 - 12.2011
Respiratory Care Practitioner
Methodist Hospital Northlake
01.2006 - 09.2006
Bachelor of Science - General Studies
Indiana University Northwest
Associate of Science - Respiratory Therapy
Indiana University Northwest
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