Lauren Ciapciak
Chapel Hill,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
Work History
Stay at Home Mom
Self-employed
Chapel Hill, NC
10.2008 - 09.2024
- Efficiently managed all household and family responsibilities while serving as a dedicated mother and homekeeper.
- Handled financial responsibilities for the household.
- Supervised significant home construction project alongside General Contractor.
- Mentored and trained high school volleyball players to enhance their performance.
- Dedicated time to volunteering at the Family Church.
- Provided remote administrative and marketing support for spouse at Northwestern Mutual.
Junior Undedrwriter
Countrywide Home Loans
Raleigh, NC
02.2005 - 10.2008
- Reviewed loan applications and credit documents to assess risk and eligibility for approval.
- Analyzed loan terms and conditions, including repayment structure and interest rates.
- Communicated with lenders to discuss underwriting decisions and obtain additional documentation as needed.
- Evaluated collateral appraisals for accuracy, completeness, and conformity to standards set forth by the organization.
- Managed all client communication and served as the main point of contact for the sales team.
- Managed and successfully closed the largest mortgage pipeline.
Loan Processor
Newstar Mortgage/First Financial Mortgage
Garner, NC
09.2001 - 02.2004
- Analyzed loan applications and supporting documents to determine eligibility for approval.
- Reviewed credit reports and financial information to evaluate creditworthiness of applicants.
- Performed detailed calculations to verify income, assets, liabilities and other data provided by applicants.
- Submitted loan applications to underwriting department for review and approval process.
- Maintained accurate records in computer database system during loan origination process.
Inside Sales Representative
Alltel Communications/Verizon
Raleigh, NC
05.1995 - 09.2001
- Provided customers with product information, pricing and availability.
- Cross-sold additional products or services based on customer needs.
- Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
- Assisted in resolving customer complaints in a prompt manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Delivered superior customer support to improve account retention rate.
Education
Bachelor of Science - Business Management
University of North Carolina At Greensboro
Greensboro, NC05-1994
Skills
- Great Problem-Solving Skills
- Customer Relations
- Organizational Skills
- Flexible and Adaptable
- Dependable and Responsible
- Relationship Building
- Teamwork and Collaboration
- Customer Service
References
References available upon request.
Timeline
Stay at Home Mom
Self-employed
10.2008 - 09.2024
Junior Undedrwriter
Countrywide Home Loans
02.2005 - 10.2008
Loan Processor
Newstar Mortgage/First Financial Mortgage
09.2001 - 02.2004
Inside Sales Representative
Alltel Communications/Verizon
05.1995 - 09.2001
Bachelor of Science - Business Management
University of North Carolina At Greensboro
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