Lauren Clark
Mission Viejo,CA
Summary
Independently driven individual Client Service Manager with 8.5 years’ experience in the retail marketing/merchandising in the consumer electronics industry. Organizational skills and attention to detail allow to effectively communicate with executives, client brands, third party vendors, display fabricators, retail partners and fellow associates. Gaining exposure to additional team roles has provided the knowledge to manage in the launch and execution of client and company merchandising and break-fix initiatives.
Overview
9
9
years of professional experience
Work History
Client Service Manager
BDS Connected Solutions
04.2017 - Current
- Establish, maintain and effectively communicate status of operations for projects and associated financials
- Manage Fortune 500 client portfolios and execution of audits and projects with major national retailers
- Monitor metrics and develop actionable insights to improve efficiency and performance
- Partner with display fabricators on distribution and future forecasting
- Analyze industry trends within retail categories
- Oversee and manage clients display component inventory
- Presentation of final project metrics and financials to Executive team
- Train and regularly mentor associates on performance-oriented strategies and customer service techniques
Results Manager
BDS Connected Solutions
06.2016 - 04.2017
- Maintained reporting for high profile retailer analyzing compliance and functionality for 50 consumer electronics displays
- Provided field teams with clear instructions regarding visit objectives and planogram expectations
- Assisted in analysis of data reported from field teams and implemented solutions based on data received
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
- Cross-trained existing employees to maximize team agility and performance
Client Service Specialist
BDS Connected Solutions
07.2015 - 06.2016
Results Specialist
BDS Connected Solutions
11.2013 - 07.2015
Field Administration Specialist
BDS Connected Solutions
05.2013 - 12.2013
Education
Bachelor of Arts - Business Administration, Marketing
California State University - Fullerton
Fullerton, CA05.2013
Skills
- Coaching and Mentoring
- Report Preparation and Analysis
- Decision Making
- Complex Problem Solving
- Microsoft Office Suite
- Project Management
- Cross-Functional Collaboration
- Methodical and Organized
Timeline
Client Service Manager
BDS Connected Solutions
04.2017 - Current
Results Manager
BDS Connected Solutions
06.2016 - 04.2017
Client Service Specialist
BDS Connected Solutions
07.2015 - 06.2016
Results Specialist
BDS Connected Solutions
11.2013 - 07.2015
Field Administration Specialist
BDS Connected Solutions
05.2013 - 12.2013
Bachelor of Arts - Business Administration, Marketing
California State University - Fullerton