Lauren Claudio
Pace,FL
Summary
Effective Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management. As a seasoned Property Manager, I will bring proven skills in negotiating, preparing, and finalizing agreements. Meticulous, well organized and dependable candidate successful at managing multiple properties with a positive attitude.
Overview
11
11
years of professional experience
Work History
Property Manager Assistant
Cotton Real Estate
05.2022 - Current
- Completed annual rent calculations using housing database software.
- Attended staff meetings and took extensive notes to share with property manager.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Responded to Common Area Maintenance (CAM) inquiries.
- Processed security deposit refunds.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
Property Manager
Realty Masters
09.2020 - 05.2023
- Conducted regular inspections of both interior and exterior of properties for damage.
- Maximized rental income while minimizing expenses through effective planning and control.
- Maintained sufficient number of units market-ready for lease.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Administered operations to handle needs of more than 200 tenants across 180 property units.
- Generated leads for sales and rental properties through cold calls and referrals.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Responded to Common Area Maintenance (CAM) inquiries.
HOA Manager Assistant
Realty Masters
09.2017 - 09.2020
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Responded to Common Area Maintenance (CAM) inquiries.
- Enforced compliance with community regulations and guidelines.
- Kept properties in compliance with local, state and federal regulations.
- Communicated effectively with owners, residents, and on-site associates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Office Assistant
Escambia County Sheriff's Office Jail
09.2012 - 09.2014
- Supported staff on special assignments and ad hoc projects.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with customers by phone, email, or in-person to provide information.
- Scheduled and coordinated travel arrangements for office staff members.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Monitored security to help maintain equipment, data and information safety.
- Purchased and maintained office supplies.
- Received & activated warrants in computer system
Education
No Degree - Accounting And Business Management
Pensacola State College
Pensacola, FLHigh School Diploma -
East Hill Christian School
Pensacola, FL05.2005
Skills
- Policy and Procedure Enforcement
- Housing Regulations
- Rent Collection
- Property Tours
- Security Deposit Refunds
- Vacant Unit Monitoring
- Contract Negotiation
- Leasing and Sales
- Policy Enforcement
- Property Management
Timeline
Property Manager Assistant
Cotton Real Estate
05.2022 - Current
Property Manager
Realty Masters
09.2020 - 05.2023
HOA Manager Assistant
Realty Masters
09.2017 - 09.2020
Office Assistant
Escambia County Sheriff's Office Jail
09.2012 - 09.2014
No Degree - Accounting And Business Management
Pensacola State College
High School Diploma -
East Hill Christian School
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