Lauren Cloughley
Shawnee
Summary
Results-driven operations and customer account leader with 8+ years of experience in supply chain operations, logistics and customer account management. Proven ability to manage high-volume workflow, improve processes, and lead teams using SAP and ERP systems. Strong commitment to team and business success. Always focused on exceeding productivity and goals daily.
Overview
14
14
years of professional experience
Work History
Account Representative-remote
Shamrock trading corporation
Overland Park
10.2023 - Current
- Manage an assigned portfolio of clients and maintain accurate customer account records.
- Facilitated communication between clients, vendors, and internal teams for smooth operations.
- Provided training and guidance to junior staff members regarding logistics account management techniques.
- Participated in meetings with senior management team to discuss new initiatives related to logistics account management.
- Ensured compliance with laws governing international trade activities including import and export regulations.
- Conducted compliance audits to ensure adherence to financial regulations.
- Developed and maintained relationships with major clients, providing logistics solutions to their business.
Spare Parts Coordinator-remote
Marel Inc.
Lenexa
07.2016 - 10.2023
- Working in SAP taking orders from customers daily through email, phone calls and EDI electronic system.
- Managed inventory control and spare parts distribution across North America, ensuring accurate stock levels and timely fulfillment.
- Supported end-to-end supply chain operations, coordinating between customers, warehouse teams, vendors, and transport providers.
- Trained new employees on company standards and processes
- Established and maintained good relations with customers, vendors and transport companies.
- Maintained inventory accuracy through SAP and internal tracking systems.
Accounts Receivable Specialist
Wilson-McShane Corporation
Kansas City
09.2011 - 04.2013
- Maintained accurate active accounts and records
- COBRA paperwork and payments for union members
- Processed new customer forms to set up accounts in system.
- Assisted in streamlining accounts receivable process by identifying areas for performance improvement.
- Utilizing the computer system and auditing receivables to maintain and create an accurate report
- Performed bookkeeping and accounting consulting services.
- Maintained accounting records by performing routine calculating, posting and verifying duties.
Education
High School Diploma -
Shawnee Mission North High School
Overland Park, KSSkills
- Team Leader
- Customer Service
- Time Management
- Problem Solving
- WM Systems and Inventory Control
- Excellent Computer Skills
- Accountability
- Strong SAP experience
- Inventory control and stock management
- Demand fulfillment and order flow
- Supply chain and logistics operations
- Proficient in Microsoft office tools
Education and Training
other,other
Timeline
Account Representative-remote
Shamrock trading corporation
10.2023 - Current
Spare Parts Coordinator-remote
Marel Inc.
07.2016 - 10.2023
Accounts Receivable Specialist
Wilson-McShane Corporation
09.2011 - 04.2013
High School Diploma -
Shawnee Mission North High School