Robert Garrett
Hampton,GA
Summary
I'm an individual skilled in managing customers' accounts, meeting client needs across diverse markets, and supply chains. My background includes building strong relationships with clients, understanding different business models, and navigating complex regulatory environments with supply chain solutions. Strengths include strong communication, problem-solving abilities, working with multiple teams on different projects, and providing excellent customer service. This resulted in streamlined processes for increased efficiency, meeting sales goals, and exceeding client expectations.
Overview
11
11
years of professional experience
Work History
International Account Representative
TQL Global
Atlanta, GA
01.2021 - 10.2025
- I worked in account management in logistics sales for freight forwarding services including ocean, air, customs and drayage. Onboard new customers and continued growth for existing customers doing both B2B and phone sales. Analyzed customer and prospect supply chains for freight forwarding solutions. Working hand in hand with OPS and sales to apply needed solutions. Managing a book of business with an in-house TMS including: Quoting, daily updates for shipments, ensuring billing and accounting is completed in a timely manner, weekly and quarterly conference calls to drive revenue and take in feedback, using all four modes in conjunction to make supply chain's efficient. Worked with management to meet revenue goals, with a focus on pipeline development, a structured schedule, and SOP development for each customer.. I provided training for new employees in my role, and provided feedback on internal processes to improve operational efficiency. 2023 OMASS Premier award for exceeding sales goals in year 2 sales with 975K in business revenue. 2023 and 2024 Atlanta Office OMASS Representative of the year.
Payroll III
Allsource (Contractor for Delta)
Hapeville, GA
01.2020 - 04.2020
- Used the SAP HR ticketing system to receive and process tickets for daily time and attendance errors. Assign tickets to my coworkers to fix employees' pay issues. Communicated with managers about daily trends in ticket issues (i.e., time entry issue, pay issue, vacation inquiry, etc.).. To see upcoming problems, to find solutions quickly.
Agent Account Specialist
Ritter Insurance Marketing
Dunwoody, GA
10.2019 - 01.2020
- Worked with Medicare and Medicaid agents in the Southeast territory to grow their book of business by building agent relationships, analyzing their region to recommend insurance providers, developing a website for their customers to access, and providing regular market updates. I was knowledgeable about all insurance products in assigned areas, and I offered suggestions for other insurance contracts needed to fully service the agents' clients in their region. Worked with other departments to submit a sales report to management, with agent information for additional back-end operations support. Managed a biweekly newsletter for each subregion to include highlights of upcoming rate changes, products to dissect, links to Ritter resources, and client-facing articles.
Account Specialist
OTR Capital
Roswell, GA
04.2018 - 11.2018
- Managed multiple freight accounts by building carrier relationships, and approving carrier payments. Daily tasks included auditing paperwork,(rate con sheets and BOL's) verify rates, confirm deliveries, and approved payments. Worked with brokers via phone and email to verify shortages, damages, and late deliveries. Other duties included getting short pays cleared, communicating daily and monthly ops goals with the team, data entry via TMS, document procurement, and giving fuel advances to carriers.
Assistant Manager
Banana Republic Factory Outlet Store
Locust Grove, GA
08.2014 - 04.2018
- Started as an associate in 2014, promoted to stock supervisor in 2015, and assistant manager in 2017. Daily tasks included receiving inbound products, replenishing the storefront, and opening and closing the store. Met with our GM for weekly sales goals, processed payroll weekly, held team meetings, provided customer service, and cross-sold different clothing products.
Education
Bachelor of Science - Biology
Young Harris College
05.2013
Associate of Science - Biology
Young Harris College
05.2011
Skills
- Freight forwarding
- Supply chain analysis
- Revenue growth tactics
- Logistics sales
- Business development
- Sales cycle management
- Customer relationship management
- Account management
- Performance tracking
- Analytical thinking
- Team Leader
- Microsoft Suite
Volunteer Experience
- Roots and Shoots International, Young Harris, GA, 08/01/11, 01/01/13
- Hiawassee River Watershed Coalition Volunteer, Murphy, NC, 08/01/10, 04/01/13
- Prevent Unwanted Pets (PUP) Volunteer, Hiawassee, GA, 08/01/10, 01/01/12
Part Time Experience
- Moye's Pharmacy, Stock Associate, 06/01/13, 08/01/13
- Brasstown Valley Resort and Spa, Conference Service Associate, 04/01/11, 04/01/13
Timeline
International Account Representative
TQL Global
01.2021 - 10.2025
Payroll III
Allsource (Contractor for Delta)
01.2020 - 04.2020
Agent Account Specialist
Ritter Insurance Marketing
10.2019 - 01.2020
Account Specialist
OTR Capital
04.2018 - 11.2018
Assistant Manager
Banana Republic Factory Outlet Store
08.2014 - 04.2018
Bachelor of Science - Biology
Young Harris College
Associate of Science - Biology
Young Harris College