Lauren Coe
Grand Rapids,MI
Summary
Lauren Coe is a dedicated and enthusiastic college student at Grand Valley State University graduating with a degree in Business Administration in December 2024. She posses a strong work ethic and a continuous drive for personal and professional growth. She is skilled in effective communication, leadership abilities, and is a team player.
Overview
3
3
years of professional experience
Work History
Sales Operations Intern
BCM One
09.2024 - Current
- Handles account management tasks, updating and negotiating contract terms and billing details, and provide live chat and hotline support to ensure customer service.
- Prepare marketing materials for weekly webinars and run weekly portal demonstrations to engage customers upon sale
Capacity Portfolio Intern
C.H. Robinson
05.2024 - 08.2024
- Developed and expanded carrier relationships through proactive lead generation, strategic calls, and referrals.
- Used data analytics to make informed decisions, negotiate competitive pricing, and enhance operational efficiency.
- Ensured capacity, agreement management, and accurate tracking through consistent carrier communication.
Inside Sales, Service, and Operations Intern
Grand Rapids Griffins AHL Hockey Team & Grand Rapids Rise Pro Federation Volleyball
08.2023 - 05.2024
- Generated ticket sales leads through market research and identified sponsorship and partnership opportunities
- Developed and executed sales strategies, managed customer inquiries, and created promotional materials to boost ticket sales and revenue
- Supported game day operations and contributed to team events and community outreach planning and execution
Multi-Unit National Account Customer Contract Solutions Intern
Gordon Food Service
05.2023 - 08.2023
- Collaborated with cross-functional teams to develop customer-centric food service related solutions to customer problems
- Negotiated and closed complex deals with major national accounts, resulting in long term customer relationships
- Analyzed sales trends and customer feedback to identify opportunities for improvement
Credit Union Teller II
Lake Michigan Credit Union
04.2022 - 05.2023
- Provided excellent customer service and resolved customer banking issues
- Reconciled account discrepancies and applied appropriate corrective actions
- Completed transactions accurately and efficiently
Education
BBA - Business Administration
Grand Valley State University
Allendale, MI12.2024
High School -
Forest Hills Central High School
05.2021
Skills
Microsoft Excel
Sales strategy development
Sales Support
Cold-calling
Sales Reporting
Salesforce
Deal structuring
Websites
Timeline
Sales Operations Intern
BCM One
09.2024 - Current
Capacity Portfolio Intern
C.H. Robinson
05.2024 - 08.2024
Inside Sales, Service, and Operations Intern
Grand Rapids Griffins AHL Hockey Team & Grand Rapids Rise Pro Federation Volleyball
08.2023 - 05.2024
Multi-Unit National Account Customer Contract Solutions Intern
Gordon Food Service
05.2023 - 08.2023
Credit Union Teller II
Lake Michigan Credit Union
04.2022 - 05.2023
High School -
Forest Hills Central High School
BBA - Business Administration
Grand Valley State University
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