Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lauren Cole

Broken Arrow,OK

Summary

Customer service representative with extensive experience in community engagement and a proven ability to establish rapport with clients. Recognized for fostering positive support and contributing to the well-being of those in need. Strong team player with an upbeat attitude, dedicated to building relationships and cultivating partnerships to drive growth. Passionate about empowering others and committed to achieving organizational goals through effective collaboration.

Overview

17
17
years of professional experience

Work History

Family Nanny

The Hartman Family
Broken Arrow, OK
04.2023 - 04.2025
  • Care for a boy, three years old, and a girl, one year old.
  • Follow a daily schedule, including arts, crafts, indoor and outdoor activities, naps, and meals, including breakfast, lunch, and snacks.
  • Perform basic housekeeping duties, including laundry, cleaning, and cooking.
  • Daily age-based learning, which includes reading, letter and number recognition, color and shape identification, and fine and gross motor skill training.

First Assistant Manager

Cato Fashions
Marion, IL
07.2021 - 03.2023
  • Responsible for opening and closing the store
  • Manage cash handling, registers, and daily deposits
  • Customer Service
  • Organize and merchandise specified departments
  • Aide Store Manager with daily operations
  • Receive and process weekly shipments
  • Assist customers with sales, returns, and/or exchanges
  • Help train new employees

Sales Associate

Cato Fashions
Marion, IL
05.2021 - 07.2021
  • Assist customers with sales, returns, and/or exchanges
  • Handle cash register operations
  • Customer Service
  • Organizing merchandise

Director of Student Ministries

Aldersgate United Methodist Church
Marion, IL
08.2019 - 01.2021
  • Lead and organize Sunday Night and Wednesday Night Youth programming
  • Organize, teach, and write curriculum for Sunday School
  • Organize and sponsor trip to youth conference
  • Mange multiple social media pages
  • Developed an online community/ministry via social media during the pandemic
  • Participate in Administrative Council meetings
  • Administrative work including staff meetings, program planning, and office hours
  • Relational ministry with students and parents within the congregation and community
  • Develop service projects and opportunities for students

Associate Youth Director

Aldersgate United Methodist Church
Marion, IL
09.2014 - 08.2019
  • Direct/facilitate youth basketball in the Little Egypt Church League Basketball Assoc
  • Co-teach lessons during Wednesday Night Youth and Lead Jr
  • High small groups
  • Manage multiple social media pages such as Facebook, Instagram, and Twitter
  • Participate in Church Council meetings and serve on subcommittees
  • Organize and Lead spiritual retreats, church camps, and mission trips
  • Relational ministry with students in the community
  • Administrative office work including weekly staff meetings, budget planning, and program planning

Seasonal Sales Associate

Bath and Body Works
Marion, IL
09.2012 - 08.2013
  • Handle cash register operations
  • Stocking and organizing merchandise while managing inventory
  • Customer service

Crew Member and Master Trainer

McDonald’s
Marion, IL
01.2008 - 01.2013
  • Participated as a team member during holiday breaks in college
  • Manage money transactions and customer satisfaction
  • Promoted to Master Trainer in order to train and develop fellow crew trainers and new employees

Education

Bachelor of Arts degree - Urban/Cross-Cultural Ministry

Greenville College
Greenville, IL
05-2014

Skills

  • Adaptability
  • Analytical Problem Solving
  • Schedule Management
  • Meticulous attention to detail
  • Skill Evaluation
  • Customer Engagement
  • Cash Management
  • Collaborative Team Development
  • Administrative Reporting
  • Effective Communication

References

References available upon request.

Timeline

Family Nanny

The Hartman Family
04.2023 - 04.2025

First Assistant Manager

Cato Fashions
07.2021 - 03.2023

Sales Associate

Cato Fashions
05.2021 - 07.2021

Director of Student Ministries

Aldersgate United Methodist Church
08.2019 - 01.2021

Associate Youth Director

Aldersgate United Methodist Church
09.2014 - 08.2019

Seasonal Sales Associate

Bath and Body Works
09.2012 - 08.2013

Crew Member and Master Trainer

McDonald’s
01.2008 - 01.2013

Bachelor of Arts degree - Urban/Cross-Cultural Ministry

Greenville College

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