Summary
Overview
Work History
Education
Skills
Current Role
Timeline
Generic

MEGAN WALL

Canton,MI

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Skilled in managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace. Reliable and adaptable, with an upbeat attitude and excellent communication skills.

Overview

8
8
years of professional experience

Work History

Family Nanny

Perez Family
09.2020 - 09.2024

(734) 664-1058


  • Supported child in educational and play activities, meals, snacks, hygiene, and socialization
  • Navigated complex interpersonal challenges, mediated issues to build communication and issue resolution skills
  • Organized and managed family events, housekeeping, and transportation
  • Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines

Server

Logan's Roadhouse
01.2020 - 08.2020

(931) 489-1020


  • Promoted to night-shift closing server and trained new hires within two weeks of employment
  • Developed a complete and updated understanding of the menu to offer guests personalized recommendations, new items, specials, and to answer any questions
  • Received orders and accurately relayed them to the kitchen
  • Delivered drink and food orders to guests in a timely fashion
  • Maintained open communication with tables to prevent any problems and to learn how to provide each individual with an outstanding guest dining experience to build loyalty
  • Engaged with guests and staff by using a positive and enthusiastic attitude during peak-volume hours, illustrating capacity to maintain poise under pressure

Hostess Manager, Carry-Out

Compari's on the Park
03.2017 - 12.2019

(734) 416-0100


  • Began as a hostess, earned managerial position with the ability to count cash drawers, make bank deposits, and create weekly schedules, demonstrating trustworthiness and consistent growth
  • Created positive relationships with guests to foster loyalty and repeat business, illustrating strong customer relationship management skills
  • Engaged in empathetic guest communication to resolve guest concerns, illustrating ability to balance guest satisfaction and company goals
  • Coordinated a daily floor plan to ensure staff preparedness, maximize number of guests at any given time, and accommodate guest requests, showcasing ability to creatively problem solve
  • Became familiar with each front of house position to take on the responsibility of those roles when coworkers were absent or when help was necessary

Education

Plymouth High School
Canton, MI

Skills

  • Interpersonal Skills
  • Detail-oriented
  • Adaptability
  • Active Listening
  • Punctuality and Reliability
  • Time Management
  • Problem-Solving
  • Administrative Tasks
  • Conflict Resolution
  • Multitasking
  • Project Management
  • Resilience
  • Teamwork
  • POS System Operation
  • OpenTable Operation

Current Role

Seeking Server Role

Timeline

Family Nanny

Perez Family
09.2020 - 09.2024

Server

Logan's Roadhouse
01.2020 - 08.2020

Hostess Manager, Carry-Out

Compari's on the Park
03.2017 - 12.2019

Plymouth High School
MEGAN WALL