Laura Grace Woollen
Summary
Customer service-oriented individual with diverse experience including 3 years as a Customer Service Representative at Wolfman Pizza, Assistant at The Enneagram Approach, and experience as a family nanny. Skilled in building strong relationships and fostering positive environments. Eager to leverage my experience and skills to contribute to the success of the Graduate Hotel by providing outstanding service and creating memorable experiences for guests.
Overview
4
4
years of professional experience
Work History
Family Nanny
Lauren Burmen
02.2024 - Current
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage self-regulation and promote a harmonious household environment.
- Designed and implemented age-appropriate activities and educational games to stimulate children's physical, emotional, and cognitive development.
- Adapted caregiving approaches to meet the unique needs and preferences of each child, fostering a supportive and nurturing environment tailored to individual personalities.
- Provided compassionate care and emotional support during times of distress or adjustment, fostering a sense of security and well-being.
- Collaborated with parents to establish and maintain consistent routines and boundaries, promoting stability and confidence in children.
- Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks, ensuring a clean, organized, and nurturing living environment.
Brand Development Assistant
Anne Geary—The Enneagram Approach
06.2023 - 09.2023
- Contributed to a positive work environment with strong interpersonal skills and a proactive teamwork attitude.
- Set up and managed team building events, including managing food and beverage arrangements to ensure successful and engaging experiences.
- Managed photography and video for events, capturing memorable moments and enhancing the company's brand presence.
- Utilized graphic design skills to enhance the company's website, including designing course offerings on Eventbrite and establishing an Instagram presence.
- Worked closely with management to provide effective assistance for specific aspects of business operations, demonstrating flexibility and adaptability in a dynamic work environment.
Customer Service Representative
Wolfman Pizza
08.2020 - 08.2023
- Provided exceptional customer service in a fast-paced environment, addressing inquiries, taking orders, and resolving issues to ensure customer satisfaction.
- Exceptional communication skills and ability to build rapport with customers.
- Managed multiple tasks simultaneously, including taking orders over the phone, handling transactions, seating and serving customers, as well as coordinating with the kitchen staff to ensure timely delivery of orders.
- Connected with customers on a daily basis, fostering genuine relationships and enhancing their dining experience.
- Handled customer complaints and concerns with professionalism and empathy, achieving resolution and maintaining customer satisfaction.
Education
Bachelor of Arts - Psychology And Educational Studies
University of Washington
Seattle, WA08.2026
High School Diploma -
Myers Park High School
Charlotte, NC08.2021
Skills
Customer Service
Interpersonal Skills
Communication
Multitasking
Problem-Solving
Organizational Skills
Attention to Detail
Adaptability
Computer Skills
Teamwork
Timeline
Family Nanny
Lauren Burmen
02.2024 - Current
Brand Development Assistant
Anne Geary—The Enneagram Approach
06.2023 - 09.2023
Customer Service Representative
Wolfman Pizza
08.2020 - 08.2023
Bachelor of Arts - Psychology And Educational Studies
University of Washington
High School Diploma -
Myers Park High School
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