Lauren Coons
Dallas,TX
Summary
Compassionate and detail-oriented professional with a Bachelor of Science in Psychology and experience in client care, counseling support, and high-volume communication environments. Skilled in responding to individuals with empathy, discretion, and professionalism while assessing needs, providing appropriate resources, and maintaining accurate records. Experienced in crisis support, active listening, and building rapport with diverse populations, including individuals facing emotional and behavioral challenges. Adept at managing multiple priorities with strong written and verbal communication skills. Passionate about serving others through faith-centered care, with a commitment to confidentiality, integrity, and encouragement in every interaction.
Overview
4
4
years of professional experience
Work History
Flight Attendant
Envoy Air Inc.
Irving, TX
08.2025 - Current
- Provided compassionate, attentive care to passengers from diverse backgrounds, addressing individual needs with empathy, patience, and professionalism
- Communicated clearly and effectively in high-volume, fast-paced environments, ensuring passengers felt informed, supported, and at ease
- Responded to in-flight challenges and emergencies with calmness and sound judgment, prioritizing safety while offering reassurance and care
- Collaborated closely with crew members to create a supportive, team-oriented environment focused on service, respect, and positive passenger experiences
Intake Specialist
CODA Portland Recovery Center
Portland, OR
03.2024 - 05.2025
- Conduct bio-psycho-social assessment including detoxification needs, diagnostic evaluation of substance use, evaluation of criminogenic needs, and assessment of placement consistent with ASAM criteria
- Establish positive team relationships and collaborate with treatment team and community partners to ensure quality treatment decisions are made and to support the coordination of patients' care
- Participate in staff meetings, including case presentations, clinical consultation, and operational process review
- Assess the patient's mental and emotional state of mind to determine readiness for treatment and change
Residential Counselor
St. Mary's Home for Boys
Beaverton, OR
06.2023 - 03.2024
- Utilized the Collaborative Problem-Solving model to guide behaviorally delinquent residents in developing emotional regulation, interpersonal, and decision-making skills
- Led and facilitated individual and group interventions to promote behavioral growth, accountability, and healthy social development
- Maintained detailed documentation, including daily logs and progress reports, ensuring accuracy and compliance with program standards
- Collaborated with multidisciplinary teams to develop and implement Individual Service Plans aligned with each resident’s treatment goals
Front Desk Representative
Holiday Inn Suites
Pullman, WA
01.2022 - 05.2023
- Provided warm, attentive guest service during check-in and check-out, ensuring each guest felt welcomed, supported, and cared for
- Managed reservations via phone and online systems, communicating clearly and building positive rapport to create a smooth and reassuring guest experience
- Handled payment processing and account details with accuracy, professionalism, and attention to confidentiality
- Promoted loyalty programs by clearly explaining benefits and assisting guests in making informed decisions that enhanced their overall experience
Education
Bachelor of Science - Psychology
Washington State University
Pullman, WA05-2023
Skills
- Faith-centered service mindset
- Customer service and client support
- Client intake and needs assessment
- Written and verbal communication
- Records management and accuracy
- Active and empathetic engagement
- Confidentiality and professionalism
- Attention to detail
- Adaptability in many environments
Timeline
Flight Attendant
Envoy Air Inc.
08.2025 - Current
Intake Specialist
CODA Portland Recovery Center
03.2024 - 05.2025
Residential Counselor
St. Mary's Home for Boys
06.2023 - 03.2024
Front Desk Representative
Holiday Inn Suites
01.2022 - 05.2023
Bachelor of Science - Psychology
Washington State University