Aleeal A Burse
Atlanta,GA
Summary
Leadership Profile Professional ~ Customer Focused ~ Team Player ~Flexible ~ Self Starter ~ Motivated ~ Enthusiastic~ Objective Seeking a position where I can assist and provide exceptional service. Profile Over 4 years providing customer service to consumers. Knowledge and understanding in customer relations. Experience working with diverse environments. Love providing customer service and quality/positive experiences. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Flight Attendant
Delta Airlines GA
Atlanta, GA
01.2023 - Current
- Delivered onboard customer service including food and beverage service.
- Demonstrate proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Assist passengers during deplaning process by providing directions or other information as requested.
- Ensure the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Cooperate with pilots and crew members while performing duties on board the plane.
Passenger Service Agent
Delta Airlines
Little Rock, AR
06.2022 - 12.2022
- Checked in passengers, assigned seats, and issued boarding passes.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
- Ensured all safety protocols were followed during the check-in process.
- Managed customer complaints in a professional manner while providing solutions to resolve issues.
- Enforced airline policies such as smoking restrictions, carry-on item limits.
- Communicated effectively with other departments including maintenance staff, cargo handlers.
- Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
- Prepared reports detailing daily activities including number of boarded passengers and revenue generated.
Customer Service Agent
Delta Airlines
Little Rock, AR
07.2021 - 12.2022
- Greet and assist customers with the ticketing and baggage check-in process.
- Perform tasks while boarding and deplaning customers
- Assist passengers with special services such as unaccompanied minors , law enforcement and passengers with disabilities .
Certified Nursing Assistant
Woodland Hills Rehabilitation Center
Jacksonville, AR
01.2021 - 07.2021
- Assist resident with all ADL’S ( including activities ,bathroom care and assisting with meals) Ensures cleanliness of environment and equipment.
Operations Agent
Delta Global Services
Little Rock, AR
11.2019 - 07.2021
- Planning proper weight distribution of all cargo , fuel and passenger/crew personnel for all inbound /outbound Delta airline commercial flights.
- Handling of all ramp and baggage services for Delta flights.
Salesfloor Associate
Burlington Coat Factory
11.2018 - 12.2019
- Assist with restocking merchandise and Assist customer’s needs around store.
- Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
- Implemented effective visual merchandising strategies to maximize sales potential of products on display.
Education
Flight Attendant Certification - Flight Attendant Certification
Delta Airlines Training Center
Atlanta01-2023
General ED
Wayne County Community College
09.2021
NURSING ASSISTANT -
Arkansas College of Health Careers
Little Rock, AR10.2020
General Education Diploma -
East English Village Preparatory Academy
06.2017
Skills
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Team-Oriented and Cooperative
- Time Management
- Passenger safety management
- Emergency Response
- Customer Service
- Conflict Mediation
Certification
- Flight attendant certification - 07/2023
- Certified Nursing Assistant - 10/2020
- CPR+AED certification - 12/2020
Timeline
Flight Attendant
Delta Airlines GA
01.2023 - Current
Passenger Service Agent
Delta Airlines
06.2022 - 12.2022
Customer Service Agent
Delta Airlines
07.2021 - 12.2022
Certified Nursing Assistant
Woodland Hills Rehabilitation Center
01.2021 - 07.2021
Operations Agent
Delta Global Services
11.2019 - 07.2021
Salesfloor Associate
Burlington Coat Factory
11.2018 - 12.2019
General ED
Wayne County Community College
NURSING ASSISTANT -
Arkansas College of Health Careers
General Education Diploma -
East English Village Preparatory Academy
Flight Attendant Certification - Flight Attendant Certification
Delta Airlines Training Center
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