Lauren Cooper
Lubbock,TX
Overview
14
14
years of professional experience
Summary
To obtain a position that will enable me to use my strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Premier Customer Service-Loyalty
AT&T Mobility
Lubbock, TX
06.2022 - 07.2026
- Ability to thrive in high-pressure situations.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Mitsubishi Electric Trane Technical Support
TAS United
Lubbock, TX
03.2021 - 06.2022
- Facilitated warranty inquiries and part searches for contractors and distributors to ensure project efficiency.
- Aided HVAC technicians by troubleshooting and identifying problems in various units.
- Addressed homeowners' questions about home systems to promote understanding and satisfaction.
- Collaborated with cross-functional teams to enhance product reliability and performance standards.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Texas Works Advisor II
State of Texas-Health and Human Services
06.2018 - 09.2020
- Processed applications for Texas government benefits, ensuring accurate and timely delivery of food stamps and medicaid services
- Facilitated in-person interviews to assess eligibility for government benefits
- Delivered supplementary information to help clients navigate assistance programs
Advanced Technical Support/Advanced Customer Service Specialist
AT&T Mobility
01.2013 - 09.2017
- Troubleshooting services on cell phones:talk text and data
- Educated customers on device features and functionalities
- Facilitated warranty exchanges to ensure customer satisfaction
- Provided answers to billing questions
- Coordinated payment arrangements, processed payments, ordered new equipment or accessories, and managed service plan changes
- Managed multiple systems simultaneously to handle customer inquiries. Depending on type of call and situation
Education
High School Diploma -
Slaton High School
Slaton, TXSkills
- Telecommunications troubleshooting
- Customer interaction management
- Conflict resolution
- Verbal and written communication
- Interpersonal skills
- System maintenance multitasking
- Proficient in Microsoft Office
- Product inventory management
Timeline
Premier Customer Service-Loyalty
AT&T Mobility
06.2022 - 07.2026
Mitsubishi Electric Trane Technical Support
TAS United
03.2021 - 06.2022
Texas Works Advisor II
State of Texas-Health and Human Services
06.2018 - 09.2020
Advanced Technical Support/Advanced Customer Service Specialist
AT&T Mobility
01.2013 - 09.2017
High School Diploma -
Slaton High School