Lauren Corrigan

Andover,MN

Summary

Professional with effective leadership and strong background in collections management. Skilled in team collaboration, conflict resolution, and strategic planning to drive results. Known for adaptability and reliability, ensuring compliance and maximizing recovery rates. Strong communication, analytical, and problem-solving abilities.

Overview

years of professional experience

Work History

Collections Supervisor

C.H Robinson

01.2020 - Current

Lead a team of 10 – 12 collections and payers managing 850+ accounts across multiple regions
Instituted weekly reporting to improve visibility into team and individual collector performance
Partnered with sales and leadership to resolve high-risk disputes while maintain client relationships
Navigate bankruptcies and working with legal to ensure minimal negative impact to the company
Trained new hired and implemented mentorship programs to boost team productivity

Senior Collections Representative

C.H. Robinson International

04.2015 - 02.2020

Collaborated with team members to establish best practices and optimize internal processes for maximum results in debt collection efforts.
Implemented training programs for new hires, sharing insights from years of experience as a Senior Collections Representative to facilitate their success in the role.
Reduced delinquency rates with proactive strategies and timely follow-ups on overdue accounts.
Conducted extensive research on debtor backgrounds to tailor collection approaches effectively according to individual circumstances.
Managed a high volume of accounts efficiently by prioritizing tasks based on risk levels and collection potential.
Verified the accuracy of invoices and other accounting documents
Reconciled records with internal company employees and management, or external vendors or customers

Emerging Leader

J.C. Penney

06.2014 - 11.2014

Planned and executed major sales events
Analyzed Customer Experience reports and benchmarking reports to track sales and traffic
Assisted in the hiring and on-boarding process of new employees
Facilitated new hire training courses
Interpreted and communicated customer service scores
Evaluated strategies for using social media channels for marketing purposes

Education

Bachelor of Science - Business and Marketing Education, Management

University of Minnesota – Twin Cities

05.2014

Skills

Staff supervision & team leadership
Portfolio and account management
Dispute resolution and negotiation

Compliance and risk mitigation
Microsoft Excel & reporting tools
Reporting & performance analytics

Timeline