Lauren Cortez
Orange,CA
Summary
A highly motivated and driven worker with experience in a variety of demographics with strong organizational skills and leadership skills eager to secure position in the health care field. Ready to help achieve company goals.
Overview
11
11
years of professional experience
Work History
Associate
Amazon
11.2023 - Current
- Stocked merchandise
- Maintained safe working environment by adhering to safety protocols and guidelines.
- Assisted in reducing product damage by properly handling and storing materials.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Reduced order processing time through effective organization and prioritization of tasks.
Property Management Administrator
SLR Enterprise
02.2021 - Current
- Improved tenant satisfaction by addressing concerns promptly and effectively.
- Streamlined property management processes for increased efficiency and cost savings.
- Implemented effective marketing strategies to attract new tenants and improve occupancy rates.
- Ensured compliance with local laws and regulations through diligent record-keeping and regular inspections.
- Developed comprehensive reports on property performance, providing valuable insights for decisionmaking.
- Kept properties in compliance with local, state and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Conducted thorough market analysis to determine competitive rental pricing strategies that maximized revenue generation while maintaining high occupancy levels.
- Provided exceptional customer service to both current and prospective tenants, fostering a positive living environment.
- Managed day-to-day financial transactions including rent collection, deposits, expense tracking, budgeting, reconciliations, monthly statements preparation and reporting to ownersinvestors.
- Managed budgets for multiple properties, ensuring financial goals were met or exceeded.
Visual Merchandiser
Target Corporation
11.2012 - 10.2023
- Managed aesthetically pleasing displays to showcase company products and increase sales
- Restructured company merchandising standards to increase customer traffic and product exposure
- Supervised team of 10 or more employees and monitored adherence to company standards
- Presented store update suggestions and layouts to management and stakeholders
- Trained new sales associates each quarter
- Completed all daily tasks and special assignments with efficiency and quality-driven approach
- Foster positive work environment by consistently treating all employees and customers with respect and consideration
- Operated cash register for cash, check, and credit transactions
- Worked with management team to implement proper division of responsibilities
- Answer phones in professional manner, providing answers when possible, transferring calls and taking messages when needed
- Perform clerical work such as typing documents , printing , copying , faxing, etc.
- Delegating work to employees based on shift requirements, individual strengths and unique training
Juvenile Probation Intern
Orange County Probation Department
01.2020 - 05.2020
- Collaborated with institutional staff, area law enforcement, mental health boards, county attorneys and treatment providers.
- Interpreted data from various assessment tools to determine appropriate level of supervision.
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
- Maintained organized juvenile offender records and documentation in compliance with department and legal standards.
- Served as court liaison by attending court hearings and shadowed a Probation Officer
- Suggested special community service rehabilitation programs to help further support juvenile offenders.
- Built professional relationships with juvenile offenders , assessing their well being
- Worked and led group settings with the juveniles and one on ones
- Led various sports activities with the juveniles
Probation Intern
Orange County Probation Department
08.2019 - 12.2019
- Oversaw probationers interviews and intake supervised by Probation Officer
- Coordinated and worked closely with law enforcement
- Oversaw administration of DNA indexing and drug and alcohol screenings for offenders
- Adhered to established policies, procedures and compliance for satisfactory audit rating
- Used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data
- Collaborated with Probation Officers during decision-making processes and created through offender reports for corrective action planning
- Maintained organized offender records and documentation in compliance with department and legal standards
- Perform clerical duties of supervising officer or other deputy probation officers as directed
- Assists in the investigation and preparation of sweeps for the department
- Maintained professional and effective relationships with offenders and officers
- Oversaw arrests in office visits and procedures following the arrest
- Managed and archived quality documentation and participated in internal and external quality audits
Hospice Intern
Remita Health
01.2019 - 05.2019
- Adhered to procedures and instructions to maintain safety
- Worked with underserved multicultural seniors in the community
- Provided support and companionship to patients in need of assistance
- Shadowed Social Workers with in house visits to patients homes as well as met wit family members to adhere to the patients care plan to better identify and and address any problems that may rise.
- Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms
- Obtained client medical history, including medication information, symptoms and allergies
- Oversaw and maintained patients' rooms, group living areas and nurse stations
- Cared for clients with diagnoses such as respiratory failure, Dementia, Alzheimer's, multiple sclerosis, and various cancers
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Collaborated with physicians and social workers to design at-home medication guidelines and educated patients and families as well as document
Education
Bachelor of Arts - Human Services
California State University - Dominguez Hills
Carson, CA2020
Associate of Arts - Social and Behavior Sciences
Santiago Canyon College
Orange, CA2017
Associate of Arts - Community Social Services
Santa Ana College
Santa Ana, CA2017
Associate of Arts - Arts, Humanities and Communication
Santiago Canyon College
Orange, CA2017
Skills
- Exceptional communication skills
- Ability to think creatively and critically
- Strong listening skills
- Excellent sensitivity, self-awareness, and emotional intelligence
- Organized and time managed
- Exceptionally compassionate and caring
- Natural leadership skills
- Strong team player
- High level decision making skills
- Customer service-oriented
- Strong interpersonal skills
- Merchandising plan creation
- Fluent in Spanish
- Knowledge of medical terminology
- Microsoft Office
- SPSS/STATA/SAS software
- Excel
- Proficient in microsoft outlook
Accomplishments
Received Girl Scout Gold Award
Timeline
Associate
Amazon
11.2023 - Current
Property Management Administrator
SLR Enterprise
02.2021 - Current
Juvenile Probation Intern
Orange County Probation Department
01.2020 - 05.2020
Probation Intern
Orange County Probation Department
08.2019 - 12.2019
Hospice Intern
Remita Health
01.2019 - 05.2019
Visual Merchandiser
Target Corporation
11.2012 - 10.2023
Bachelor of Arts - Human Services
California State University - Dominguez Hills
Associate of Arts - Social and Behavior Sciences
Santiago Canyon College
Associate of Arts - Community Social Services
Santa Ana College
Associate of Arts - Arts, Humanities and Communication
Santiago Canyon College