Lauren Crosby
Jerome,PA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Venue Concierge
Cloth And Flame/ Open Venues
06.2023 - Current
- Managed The Little Daisy Mansion Estate, and Hosting all Events and Stays.
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
Property and Events Manager
The Little Daisy Mansion Estate
02.2021 - 06.2023
- Enhanced attendee experience by meticulously planning and executing engaging event agendas.
- Streamlined event operations for improved efficiency and cost-effectiveness through comprehensive logistical management.
- Boosted event attendance by implementing targeted marketing strategies and promotional campaigns.
- Established strong relationships with vendors, securing optimal pricing and service quality for events.
Lanscape Designer
Gangster Gardens LLC
03.2020 - 02.2021
- Enhanced landscape designs by incorporating sustainable and eco-friendly materials and practices.
- Collaborated with and clients to create visually appealing outdoor spaces for residential and commercial properties.
- Developed comprehensive plans, including plant selection, hardscaping elements, and irrigation systems, ensuring project success.
- Managed multiple projects simultaneously while maintaining strict deadlines and budgets.
Education
Bachelor of Arts - Forestry And Parks And Recreation
Northern Arizona University
Flagstaff, AZ05.2004
Skills
- Guest Relations
- Reservations Management
- Reservation Coordination
- Customer Service
- Startup Building
Timeline
Venue Concierge
Cloth And Flame/ Open Venues
06.2023 - Current
Property and Events Manager
The Little Daisy Mansion Estate
02.2021 - 06.2023
Lanscape Designer
Gangster Gardens LLC
03.2020 - 02.2021
Bachelor of Arts - Forestry And Parks And Recreation
Northern Arizona University
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