Lauren Curtis
Melvindale
Summary
Highly motivated employee with a strong desire to take on new challenges. Possessing a strong work ethic, adaptability, and exceptional interpersonal skills, adept at working effectively both autonomously and as part of a team. Proven track record of quickly mastering new skills, contributing to the success of any organization.
Overview
5
5
years of professional experience
Work History
Porsche CES
Dako Artech
11.2023 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Research and present approprate offers to customer to reinforce the brand experience.
Assistant Manager
Culver's
06.2019 - 11.2023
- Led cross-functional teams to achieve project objectives, providing guidance and mentoring to team members
- Developed and implemented effective solutions, identifying and addressing potential problems to ensure effectiveness
- Maintained accuracy and completeness of health and safety checklist, ensuring compliance with regulatory requirements and industry best practices
- Collaborated with cross-functional teams and owners to provide regular status updates and ensure alignment with organizational goals and objectives
Education
Associate in Arts- Liberal Arts -
Henry Ford College
Dearborn, MICybersecurity Certificate - Network Security And Cyber Technologies
University of Michigan Engineering Nexus
08-2023
Skills
- Windows operating system administration
- Policy Implementation
- Staff Development
- Team Leadership
- Time Management
- Customer Relationship Management (CRM)
- Cross-Functional Teamwork
- Inbound and Outbound Calling
- Customer Service
- Critical Thinking
- Problem Resolution
Timeline
Porsche CES
Dako Artech
11.2023 - Current
Assistant Manager
Culver's
06.2019 - 11.2023
Associate in Arts- Liberal Arts -
Henry Ford College
Cybersecurity Certificate - Network Security And Cyber Technologies
University of Michigan Engineering Nexus
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