Lauren Dabney

A vital part of HEB's curbside and delivery service. I am responsible for selecting, packing, and organizing orders with accuracy, and speed with fast and knowledgeable technology skills. It requires attention to detail, strong time management skills and providing excellent customer service skills. I handled about 1,200 units in 8hrs of work making me top 3 performer. Also create and review personal shopper stats for every new week and help shoppers meet UPH (Units Per Hour) goals. I use an excel sheet to track 80 partners in the company to make sure goals are meet and help if needed. I also engage with customers and partners to build rapport and loyalty. Solve challenges by offering relevant products and service.

Organized data systems to keep information up to date and accurate for managers. Supported daily operations by logging mailbox holders packages and mail into database daily, and organized materials and coordinating logistics. I managed over 100 customers personal information and data. Assisted customers with shipping, packaging, printing, making online portfolios. Prepared shipments using the store's point-of-sale system (POS) and other shipping systems. I was able to complete a fully detailed shipment in five minutes. Also processed transactions accurately supporting in-person and via telephone while maintaining a high level of customer service.