Nicole Morales
Oakdale,CA
Summary
Dynamic and results-oriented professional with a proven track record at Big 5 Sporting Goods, enhancing customer satisfaction and streamlining operations. Excelled in inventory management and customer relations, significantly boosting repeat business through exceptional service. Skilled in cash management and effective problem resolution, demonstrating a strong ability to manage multiple tasks efficiently.
Overview
8
8
years of professional experience
Work History
Sales Associate
Big 5 Sporting Goods
07.2006 - 02.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Medical Assistant
Pediatrician
10.2013 - 01.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examination
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Hostess
Buffalo Wild Wings
11.2010 - 02.2011
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
Education
Bachelor of Science - Holistic Nutrition
American College of Healthcare Sciences
Portland, OR01-2026
Associate of Science - Natural Sciences
Modesto Junior College
Modesto, CA04-2011
Skills
- Collaborative Teamwork
- Effective Time Management
- Proficient in Customer Relations
- Cash Management
- Effective Problem Resolution
- Proficient in Handling Multiple Tasks
- Timely and Dependable
- Clear Oral and Written Communication
- Inventory Management
Timeline
Medical Assistant
Pediatrician
10.2013 - 01.2014
Hostess
Buffalo Wild Wings
11.2010 - 02.2011
Sales Associate
Big 5 Sporting Goods
07.2006 - 02.2014
Bachelor of Science - Holistic Nutrition
American College of Healthcare Sciences
Associate of Science - Natural Sciences
Modesto Junior College
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