Lauren Dagnan
Birmingham,AL
Summary
Adept Cardiac Clearance Specialist with a proven track record at Birmingham Gastroenterology, I excel in document verification and adaptability, enhancing patient care and record accuracy. My expertise in Microsoft Office and exceptional teamwork led to streamlined operations, demonstrating a significant improvement in efficiency and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Cardiac Clearance Specialist
Birmingham Gastroenterology
Homewood, AL
08.2021 - Current
- Requested cardiac clearances for procedures and ensured documentation was accurately recorded in patient charts.
- Extracted and organized scanned documents into patient charts.
- Handled medical triage calls by answering patient inquiries, scheduling appointments, refilling prescriptions, and providing test results.
- Managed the organization and processing of incoming medical records.
- Matched patient requests with medical records using Follow My Health.
- Entered orders for procedures and disseminated patient education materials.
- Assisted with various tasks as requested, ensuring smooth and efficient operations.
Scheduling Specialist
Alabama Cardiovascular Group
Birmingham, AL
02.2019 - 03.2020
- Created new accounts and updated existing accounts with most current details.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Scheduled and confirmed appointments.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Assisted with various assigned tasks to ensure smooth scheduling operations.
Education
High School Diploma -
Springville High School
Springville, AL05-2009
Associate of Applied Science - Business Management
Jefferson State Community College
Birmingham, ALSkills
- Document verification
- Record management
- Adaptability and flexibility
- Microsoft office
- Teamwork
- Proactive and Self-motivated
- Problem-solving aptitude
- Customer relations
- Time management abilities
References
References available upon request.
Timeline
Cardiac Clearance Specialist
Birmingham Gastroenterology
08.2021 - Current
Scheduling Specialist
Alabama Cardiovascular Group
02.2019 - 03.2020
High School Diploma -
Springville High School
Associate of Applied Science - Business Management
Jefferson State Community College
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