Summary
Overview
Work History
Education
Skills
Community Service
Languages
Timeline
Generic

Lauren Daley

Manchester,USA

Summary

Adaptable and analytical professional with a strong foundation in network security and risk management, complemented by extensive knowledge of cybersecurity principles. Demonstrates expertise in threat detection and vulnerability assessment, ensuring robust protection against potential risks. Committed to safeguarding systems and data, focusing on making a significant impact in securing digital environments. Eager to leverage skills and experience to contribute to innovative security solutions that enhance organizational resilience.

Overview

1
1
year of professional experience

Work History

Paraprofessional

ESS
04.2024 - Current
  • Provided timely, frontline technical support to staff and students via in-person, phone, and system-based channels, ensuring responsive and effective issue resolution.
  • Acted as a primary point of contact for resolving a wide range of technology-related issues, including system configuration, workflow troubleshooting, and end-user education delivery.
  • Logged and documented all IT service requests using ticketing systems, tracked resolutions, and maintained process transparency across departments.
  • Investigated and resolved recurring system issues; collaborated with IT teams to implement preventive solutions and enhance overall system performance and security.
  • Supported user account management (e.g., password resets, permission changes) in alignment with data security and encryption protocols, utilizing tools such as Active Directory.
  • Assisted in configuring and monitoring secure firewalls, implementing intrusion detection, and applying malware threat assessment techniques to protect network infrastructure.
  • Applied knowledge of network protection strategies (e.g., Wireshark, Linux-based tools) to assist in identifying vulnerabilities and improving system defenses.
  • Leveraged code security skills in SQL, Java, and Python to support secure application operations and assist in technical troubleshooting.
  • Collaborated with IT and administrative teams to streamline operations and increase adoption of tools including Microsoft Office Suite, ChatGPT, Gemini, Canva, and DeepL.
  • Maintained clear, concise technical documentation; developed and contributed to internal training resources and cybersecurity awareness efforts.
  • Played an active role in crisis response coordination, assisting in rapid issue containment and aligning with organizational and regulatory compliance.
  • Demonstrated strong communication skills, fostering cooperation across technical and non-technical teams, and promoting a secure, user-friendly IT environment.

Education

Associate of Science - Cybersecurity

University of Phoenix
Phoenix, AZ
01.2025

Skills

  • Microsoft Office Suite proficiency
  • Proficient in computer applications
  • Clear and concise communication
  • Data collection
  • Firewall configuration and monitoring
  • Code security expertise (SQL, Java & Python)
  • End-user education delivery
  • Crisis response coordination
  • Encryption techniques expertise
  • Network protection strategies ( Wireshark & Linux)
  • Intrusion detection
  • Malware threat assessment
  • Ethical hacking
  • Secure firewall configuration
  • AI proficiency ( ChatGPT, Gemini, Canva & DeepL)

Community Service

Community Technology Educator & Digital Support Volunteer
Religious Community, Manchester, CT

  • Delivered basic computer skills training and digital safety education to underserved youth, promoting technology literacy and safe internet practices.
  • Provided Zoom platform support and virtual meeting assistance, helping community members access and navigate online learning tools and digital communication platforms.
  • Promoted equitable access to technology education, assisting individuals with limited digital experience to confidently engage in virtual environments.
  • Led group discussions and interactive workshops tailored to diverse community needs, fostering inclusion and digital empowerment.
  • Participated in interfaith events and dialogues, helping to strengthen community bonds while encouraging collaborative problem-solving and tech-supported outreach.
  • Championed community sustainability efforts including digital resources for environmental awareness, and supported gardening initiatives using tech-based scheduling and resource tracking.
  • Took a proactive approach to identifying and addressing current and future community needs by integrating technology access and training into outreach strategies.

Languages

Cereol Jamaican
Native or Bilingual
English
Native or Bilingual

Timeline

Paraprofessional

ESS
04.2024 - Current

Associate of Science - Cybersecurity

University of Phoenix

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