Summary
Overview
Work History
Education
Skills
References
EXTERNSHIP
Timeline
AdministrativeAssistant

Lauren Daniel

Gladewater,TX

Summary

Professional representative with strong background in public relations and diplomacy. Adept at building and nurturing strategic partnerships to promote organizational initiatives. Known for collaborative teamwork and delivering consistent results, showcasing excellent interpersonal and negotiation skills.

Overview

7
7
years of professional experience

Work History

Data Entry Ambassador

Activus Connect
09.2023 - 02.2025
  • Reviewed applications for Lifeline and ACP programs

Customer Service Representative

Tele Direct
03.2023 - 05.2023
  • High Volume call center, multiple scripts

Mail Processing

Sfg
05.2022 - 10.2022
  • Sorted the mail, Used Opex Model 72 to open the mail and sort it by payments/forms

Scheduling, Sales, Customer Service Rep.

ROI Solutions
05.2022 - 10.2022
  • Inbound and Outbound calls

Customer Service Representative

Tele Direct
03.2022 - 04.2022
  • High Volume call center, multiple scripts

Debt Collector

CMI Group
01.2022 - 03.2022
  • Outbound calls

Adult caregiver

Right at home
12.2019 - 06.2020
  • Helped with daily tasks and companionship

Cashier

Walmart
06.2019 - 12.2019
  • Cashier

Scheduling/Phone Operator

Special Health Resources
09.2019 - 11.2019
  • Scheduled doctor’s appointments

Nursery Assistant

Grace Creek
07.2018 - 10.2019
  • Took care of kids all ages from 2 months old - 15 years old.

Customer Service Rep/Sales

Convergys/Concentrix Humana
10.2018 - 03.2019
  • Inbound and Outbound high volume call center. Educating customers about their benefits to receive their medication in the mail. I had to rebuttal and let them know the benefit was already a part of their plan; they just weren’t utilizing it.

Education

Certificate - Medical Insurance Billing and Coding

Vista College
Longview, Tx
05.2021

GED - undefined

East Texas Literacy
Longview, Tx
08.2017

Skills

  • Amazon workspace, Smart Teams Communicator, Outlook, Teams, Zoom, Citrix, Salesforce, Nice, WFM, Avaya, Slack, ACD, Twilio, E Clinical Works
  • Adaptability, Creativity, Efficient, Friendly, Organization, Reliability
  • Customer engagement
  • Team management
  • Product knowledge
  • Customer education
  • Customer service
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Data entry
  • Attention to detail
  • Reliability

References

Kayla Kelly (606) 687-6053 kaylakelly4110@gmail.com

Amy Smith (606) 626-955 amysmith226@gmail.com

Teisha McDowell (832) 683-3229 teisha.mcdowell@gmail.com

EXTERNSHIP

  • Acclaim Radiology, Longview,Tx
  • June 2021 - May 2021
  • Data entry. Created patient records in the system and made sure all of the data matched.

Timeline

Data Entry Ambassador

Activus Connect
09.2023 - 02.2025

Customer Service Representative

Tele Direct
03.2023 - 05.2023

Mail Processing

Sfg
05.2022 - 10.2022

Scheduling, Sales, Customer Service Rep.

ROI Solutions
05.2022 - 10.2022

Customer Service Representative

Tele Direct
03.2022 - 04.2022

Debt Collector

CMI Group
01.2022 - 03.2022

Adult caregiver

Right at home
12.2019 - 06.2020

Scheduling/Phone Operator

Special Health Resources
09.2019 - 11.2019

Cashier

Walmart
06.2019 - 12.2019

Customer Service Rep/Sales

Convergys/Concentrix Humana
10.2018 - 03.2019

Nursery Assistant

Grace Creek
07.2018 - 10.2019

GED - undefined

East Texas Literacy

Certificate - Medical Insurance Billing and Coding

Vista College

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