Lauren Daniels
Carlisle,PA
Summary
Experienced tourism and travel professional with a proven track record of success. Seeking an upper management position to effectively utilize my expertise in hospitality, tourism, travel, and catering to both corporate and leisure clients. Known for outstanding communication, facilitation, versatility, teamwork, organization, and adaptability. Bring a valuable set of skills to contribute to the growth and success of the firm.
Overview
26
26
years of professional experience
Work History
Operations Supervisor
Corporate Travel Management
2022.06 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
Corporate Travel Advisor
Travel and Transport
2017.01 - 2020.11
- Supporting a team of travel advisors to provide excellent customer service and travel services for their clients and customers
- Assist the supervisor and/or manager with monitoring, scheduling, training, coaching and guiding a team
- Interact and communication with individuals, internally and externally, with excellent written and verbal communication skills
- High level of accuracy and attention to detail
- Assist Executive Board Members, Top Executive, US VIP
- Provided 'White glove service'
- Handel reservation in all facets air, car, hotel
- Issue tickets via Script
- Provide support to administrative assistant supplying invoices and assist with credit card bill
Flight Specialist
Indagare
2016.01 - 2018.11
- Support internal and external clients with simple and complicated flight itineraries around the world
- Handled top Executives, celebrities, and New clients during acquisition period
- Assigned to Customer Service Resolution desk
- Facilitated corporate and personal and Leisure travel arrangements
Travel Executive
Altour International
2013.01 - 2016.01
- Company Overview: New York, New York
- Support clients via phone and e-mail
- Booked airfare, cars, and hotels
- Processed exchanges and refunds for airline tickets
- Assisted with international travel issues, including passports, visas, and currency, led new agent training
- Assisted with team schedule meetings, over time delegation
- Work on Multiple accounts
- Increased account probability year over year by increasing commission, reducing payouts, use of airline contracts
- Selected to work as part of back office team reconciling, debit memo, contract reviews
- New York, New York
Travel Consultant
Appointment Group LLC
2010.01 - 2013.01
- Company Overview: New York, New York
- Selected to arrange hotel bookings and other details for groups
- Handled top Executives, celebrities, and New clients during acquisition period
- Selected to assist after hours in-house team
- Liaison between clients and third-party vendor services
- New York, New York
Corporate/Executive Travel Consultant
BCD TRAVEL/ BLOOMBERG
2009.01 - 2010.01
- Company Overview: New York, New York
- Planned and conducted formal training for newly hired and seasoned agents
- Selected to assist VIPs and executives, celebrities and all new hires, interns
- Ensured outstanding service to customers by maintaining profiles up to date via internal system
- New York, New York
V.I.P Corporate Travel Consultant
HRG WORLDWIDE/CREDIT SUISSE
2007.01 - 2009.01
- Selected to handle special projects, Groups, Recruits and general reservations
- Handled Travel reservations for all Board members, MDR, Head of Securities
- Assigned to Customer Service Resolution desk
- Assisted with ARC reporting
Senior Travel Counselor
Carlson Wagonlit Travel/ BBDO
1999.01 - 2007.01
- Company Overview: New York, New York
- Managed travel for Top Executives, board members, and family
- Planned Global meetings, selected venue, menu choices, audio/visual
- Processed passport and visa applications
- Facilitated both corporate and personal travel arrangements
- New York, New York
Education
Project Management -
NYU SPS
05.2017
Major - Liberal Arts
Mercy College
Dobbs Ferry01.2011
Skills
- Sabre
- MS Office
- Visio
- PowerPoint
- MS Project
Languages
Spanish
Native or Bilingual
Timeline
Operations Supervisor
Corporate Travel Management
2022.06 - Current
Corporate Travel Advisor
Travel and Transport
2017.01 - 2020.11
Flight Specialist
Indagare
2016.01 - 2018.11
Travel Executive
Altour International
2013.01 - 2016.01
Travel Consultant
Appointment Group LLC
2010.01 - 2013.01
Corporate/Executive Travel Consultant
BCD TRAVEL/ BLOOMBERG
2009.01 - 2010.01
V.I.P Corporate Travel Consultant
HRG WORLDWIDE/CREDIT SUISSE
2007.01 - 2009.01
Senior Travel Counselor
Carlson Wagonlit Travel/ BBDO
1999.01 - 2007.01
Project Management -
NYU SPS
Major - Liberal Arts
Mercy College