Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Mills

Orlando,FL

Summary

Effective leader skilled in managing people, projects and all facets of above the wing operations. Offering over 15 years of experience in a leadership role. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

23
23
years of professional experience

Work History

Airport Operations Supervisor

JetBlue Airways
04.2015 - Current

Responsible for managing manpower for 5+years as Airports Plotter

  • Analyze data on a daily basis to improve productivity.
  • Oversee and Monitor all facets of Fleet Launch performance
  • Oversee Inform GS RealTime system and assigns task to AO crewmembers
  • Crewmember Development- Train on GS Realtime system
  • Maintained excellent communication channels among various departments, fostering a collaborative work environment that promoted efficiency across all airport functions.
  • Optimized gate allocation by monitoring flight schedules closely and making real-time adjustments based on operational needs.
  • Responsible for leading airports crewmembers in all above wing operations.

Start-up Team/Airport Operations Supervisor

JetBlue Airways
02.2014 - 04.2015
  • Part of the successful launch and start-up team for the SAV Station
  • Set up business partner relationships for both hotel and transportation accommodations
  • Created vital relationships with local Airport and TSA teams
  • Set up and organized the Station start-up kit to ensure all supplies and necessary tools were ordered and in place for a successful and smooth running operation
  • Manage crewmembers in all areas of operation in Savannah
  • Monitors and regulates safety procedures and coaches crewmembers on performance
  • Creates work schedule for crew and daily assignments
  • Chairperson for Blue Health and Safety Committee
  • Responsible for bank deposits, gate plotting on a daily and monthly basis, provisioning orders, station supply orders and inventory, minimum hours reporting, weekly payroll, shift bid creation, Bill-Pay and Invoice Works.

Airport and Ground Operations Supervisor

JetBlue Airways
05.2011 - 02.2014
  • Manage over 60 crewmembers in all areas of operation in Las Vegas
  • Monitors and regulates safety procedures and coaches crewmembers on performance
  • Creates work schedule for crew and daily assignments
  • Chairperson for Blue Health and Safety Committee
  • Responsible for bank deposits, gate plotting on a daily and monthly basis, provisioning orders, station supply orders and inventory, minimum hours reporting, weekly payroll, shift bid creation, Bill-Pay and Invoice Works.

Ground Operations Crew/Ground Operations Lead

JetBlue Airways
07.2005 - 05.2011
  • Responsible for performing and leading the Ground Ops Crew in all under wing responsibilities
  • Monitor and regulate safety procedures and lead ramp coordination during flight operation.

Customer Service Agent

Delta Airlines
01.2003 - 01.2005
  • Ticket Counter and Gate operation
  • Cross trained for Ramp operation
  • Trained and certified for De-icing.

Education

The Airline Academy
01.2003

Skills

  • 19 Years JetBlue Airways
  • 18 Years in a leadership role
  • Shift Scheduling Plotter
  • GS Realtime Program Oversight
  • Analyze Data and Manpower
  • Efficient Multitasking
  • Effective Problem Solving
  • Crewmember Development
  • Inform GS realtime system
  • SABRE
  • Microsoft Word
  • Excel
  • Rosterapps
  • Datamatics
  • Invoice Works
  • Microsoft Office Functions

Timeline

Airport Operations Supervisor

JetBlue Airways
04.2015 - Current

Start-up Team/Airport Operations Supervisor

JetBlue Airways
02.2014 - 04.2015

Airport and Ground Operations Supervisor

JetBlue Airways
05.2011 - 02.2014

Ground Operations Crew/Ground Operations Lead

JetBlue Airways
07.2005 - 05.2011

Customer Service Agent

Delta Airlines
01.2003 - 01.2005

The Airline Academy