Experienced with curriculum development, ensuring educational content meets all necessary standards and engages students. Utilizes range of teaching methods to address different learning styles, promoting well-rounded understanding of subjects. Strong understanding of classroom management techniques to maintain productive and respectful learning environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Teacher Aide
Lakeview Academy
07.2023 - 05.2024
Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Quality Assurance
FBC Insurance Company
03.2021 - 01.2023
In this role I was in charge of taking all Insurance leads and sending them to making payments for our customers, and sending out late payment notices
Setting up all contracts for our agents before sending them to be signed by customers
Took all incoming calls, and made outgoing calls to see how I could help our customers
Actively participated in quality assurance initiatives aimed at improving overall departmental performance metrics.
Established rigorous quality assurance standards for new releases, safeguarding against potential regressions.
Collaborated with quality assurance team, addressing and rectifying identified issues.
Managed quality assurance initiatives.
Reduced discrepancies between internal and third-party reporting through rigorous quality assurance checks.
Implemented quality assurance measures, resulting in improved product quality and customer satisfaction ratings.
Paraprofessional
Gainesville City Schools
12.2016 - 03.2021
Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
Substitute Teacher
Gainesville City Schools and Hall County
08.2012 - 08.2016
Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Upheld classroom routines to support student environments and maintain consistent schedules.
Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
Supervised lunchroom and recess activities.
Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
Fostered positive classroom environment, managing student behavior and promoting respect.
Concierge
Walt Disney World Company
06.2009 - 06.2011
Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Maintained front desk's concierge book to provide visitors with access to relevant local information.
Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Contributed to a positive work environment by maintaining a professional demeanor at all times.
Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
Maintained detailed records of guest preferences to personalize future visits.
Implemented feedback system for services provided, leading to continuous improvement in service delivery.
Oversaw management of lost and found items, reuniting guests with their belongings and fostering trust.
Assisted in planning and executing special events, contributing to memorable guest experiences.
Education
Bachelor of Arts - Education
Piedmont University
Demorest, GA
12-2025
Associate of Arts - Hospitality And Tourism Management
Athens Technical College
Athens, GA
05-2010
Skills
Motivating students
Collaborative learning
Group and individual instruction
Student assessment
Student needs assessment
Community involvement
Flexible and adaptive
Certification
Child Development Associate (CDA) Certificate
CPR/AED Certification
Timeline
Teacher Aide
Lakeview Academy
07.2023 - 05.2024
Quality Assurance
FBC Insurance Company
03.2021 - 01.2023
Paraprofessional
Gainesville City Schools
12.2016 - 03.2021
Substitute Teacher
Gainesville City Schools and Hall County
08.2012 - 08.2016
Concierge
Walt Disney World Company
06.2009 - 06.2011
Bachelor of Arts - Education
Piedmont University
Associate of Arts - Hospitality And Tourism Management
Athens Technical College
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