Lauren Deeter
Liberty Country Club
3300 S State Line Rd. Eaton,OH
6
years of professional experience
Adaptable leader with extensive experience in operations management. Strong interpersonal skills that foster teamwork and enhance member experiences, driving satisfaction and loyalty through proactive communication and conflict resolution.
Work History
General Manager of Operations
4 Years 3 Months- Develop training programs for staff to improve performance and operational efficiency.
- Develop and implement member engagement strategies to enhance retention rates.
- Manage events for 100+ customers, ensuring seamless execution and high-quality member and guest experiences.
- Enhance customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Manage budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Develope strategic marketing initiatives to increase membership and event bookings.
- Facilitate communication between various departments on property, fostering teamwork and collaboration towards common goals.
- Resolve conflicts among members or guests professionally by utilizing strong interpersonal skills coupled with tactful decision-making abilities.
- Oversee daily operations, ensuring adherence to company policies and procedures.
- Coordinate new hire and termination processes to facilitate smooth operations.
- Conduct reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Develop strong relationships with members, fostering loyalty and enhancing overall satisfaction levels.
- Process payroll for employees, ensuring compliance with federal and state regulations.
- Increase sales revenue by implementing effective sales strategies and maintaining strong relationships with members.
Clubhouse Attendant
1 Year 8 Months- Provided exceptional customer service to enhance guest experiences and satisfaction.
- Maintained cleanliness and organization of clubhouse facilities, ensuring a welcoming environment.
- Assisted in coordinating events and activities, promoting community engagement among members.
- Coordinated reservations for various clubhouse services, effectively managing schedules and accommodating member requests.
Education
Bachelor of Science - Human Environmental Sciences
- Relevant Coursework: Principled Negotiation & Conflict Resolution
- Minor in General Business
- Dean's List Fall 2021 and Spring 2022
Skills
Operations management
Staff development
Business analysis
Inventory control
Active engagement
Time management
Attention to detail
Customer relations
Dispute resolution
Excellent communication
Active listening
Timeline
General Manager of Operations
Liberty Country Club
05.2022 - CurrentRead More
Clubhouse Attendant
Liberty Country Club
09.2020 - 05.2022Read More
The University of Alabama
Bachelor of Science from Human Environmental Sciences
Read More