Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Demuro

Virginia Beach,VA

Summary

Dynamic and results-oriented professional with extensive experience in customer service and retail operations, notably at Petco Animal Supplies Stores Inc. Excelled in engaging customers, enhancing satisfaction through exceptional service and upselling techniques. Proven abilities in retail loss prevention and effective communication, contributing to significant customer loyalty and repeat business. Demonstrated commitment to maintaining high-quality standards and workplace safety.

Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Responsible Stocker with excellent blocking, facing and customer service skills coupled with a few years of experience. Fast worker with attention to detail and completeness.

Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships.

Overview

6
6
years of professional experience

Work History

Sales Associate

Petco Animal Supplies Stores Inc.
08.2023 - Current
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Built productive relationships with customers to establish trust, rapport and increase satisfaction.
  • Communication with customers professionally and proactively to provide product information and advice.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained presentable customer areas with diligent cleaning and proactive recovery management.
  • Assisted customers by answering questions and fulfilling requests.

Cashier

Food Lion
08.2022 - 07.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.

Warehouse Packer

Beach Packaging
05.2019 - 08.2022
  • Packed, weighed and shipped items per customer specifications.
  • Added packed boxes to conveyor belts for movement to shipping stations.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Complied with safety, health, and environmental regulations as prescribed by law.

Education

High School Diploma -

Salem Highschool
Virginia Beach, VA
06-2018

Skills

  • Cleaning techniques
  • Retail loss prevention
  • Promotional support
  • Upselling
  • Stocking and receiving
  • Display setup
  • Energetic self-starter
  • Outgoing personality
  • Verbal/written communication
  • Customer engagement
  • Calm demeanor

Timeline

Sales Associate

Petco Animal Supplies Stores Inc.
08.2023 - Current

Cashier

Food Lion
08.2022 - 07.2023

Warehouse Packer

Beach Packaging
05.2019 - 08.2022

High School Diploma -

Salem Highschool
Lauren Demuro