Lauren D. Grady-Johnson
Garland,TX
Summary
Results-oriented Customer Service professional with strong problem-solving capabilities. Skilled in developing teams and managing complex issues in both routine and crisis situations. Proficient in posting receipts, general ledger management, purchase orders, invoicing, and bank reconciliations.
Overview
20
20
years of professional experience
Work History
Instructor of Entrepreneurship
Dallas Independent School District, DISD
Dallas, TX
02.2026 - Current
- Developed engaging lesson plans aligned with state standards and curriculum goals.
- Facilitated classroom discussions to enhance student participation and critical thinking.
- Coordinated extracurricular activities to promote student involvement and community engagement.
- Evaluated student progress through assessments and provided constructive feedback regularly.
- Managed classroom behavior effectively to maintain a positive learning environment.
- Encouraged students' critical thinking skills by facilitating classroom discussions.
- Planned instruction to achieve objectives based upon student needs and established curriculum.
- Developed guides and course materials to reinforce lecture information and help students learn.
Office Manger
Dallas Independent School District
Dallas, TX
08.2018 - Current
- Manage daily operations of a high-volume educational office environment.
- Coordinate communication among administrators, teachers, staff, parents, and district personnel.
- Maintain financial records, purchase orders, budgets, inventory, and operational documentation.
- Support campus initiatives that promote student achievement and family engagement.
- Utilize district software systems to monitor records, reporting requirements, and compliance activities.
- Assist with planning educational events, parent programs, and campus-based activities.
- Demonstrate exceptional organizational and leadership skills while maintaining a positive school culture.
Executive Director
Lancaster Chamber of Commerce
Lancaster, Texas
06.2011 - 08.2017
- Experience in strategic planning, budgets and finance, supervisory skills, and management of chambers staff.
- Spearheaded fundraising campaigns that supported local charities and cultural organizations, enhancing community engagement and support.
- Launched partnerships between educators and employers so that schools can align their curriculum with the skills needed by the local labor market.
- Collaborated with local government to advocate for beneficial laws and ordinances, effectively opposing restrictive measures that could hinder business growth.
- Planned, organized and overseen a range of services and events for members.
- Maintained our website that features local business news and a membership directory that is available to the public and potential new customers and clients.
- Held regular social events that offer members a chance to network and share information and ideas.
- Led committees to identify common needs among local small business owners, organizing lectures, workshops, and training seminars to address management issues and opportunities.
- Hosted many annual award programs that showcase businesses and business leaders.
- Led the business community's efforts to support and enhance the city of Lancaster Tx.
Assistant Branch Manager
FIRST NATIONAL BANK TEXAS
Dallas, Texas
01.2008 - 05.2010
- Established and maintained excellent levels of customer service performance.
- Managed Bank operations, Supervised Teller employees, Held Custody of vault.
- Handled Customer complaints, Reports, Audits, and Compliance Standards.
Texas Realtor
Keller Williams
Plano, Texas
07.2006 - 2008
- Assisted clients in buying and selling residential properties.
- Advised clients on market trends and local real estate conditions, helping them make informed decisions.
- Conducted market research to determine property values and trends.
- Negotiated contracts between buyers and sellers to ensure fair terms.
- Collaborated with mortgage brokers to facilitate financing options for clients.
- Provided guidance on home inspections and repair negotiations during transactions.
- Provided guidance and support throughout the entire purchasing process from initial search through closing.
- Developed marketing materials to promote listings effectively.
- Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
- Maintained current knowledge of laws governing real estate transactions in order to comply with regulations.
Education
Organizational Behavior
UNTD
Dallas, TX05-2028
Certification in Women's Entrepreneurship -
Cornell University
Dallas, TX07-2020
Real Estate Courses -
Cedar Valley Community College
09-2004
Associates Degree - Business Accounting
Southern Technical College
Shreveport, LA05-1988
Diploma -
South Wood High School
05-1985
Some College (No Degree) - Business Management
Cedar Valley Community College
Lancaster, TXLicense -
Texas Real Estate Commission
Skills
- Curriculum development
- Course design
- Innovative lesson planning
- Lesson planning
- Project management
- Program coordination
- Community engagement
- Public outreach
- Microsoft Excel
- Microsoft Word
- Company programs
- Business Financials
- People Development
- Employee relations
- Team leadership
- Leadership skills
- Problem Solving
- Communication Skills
- Customer Service
- Group planning
- Professional development
- Group planning
Timeline
Instructor of Entrepreneurship
Dallas Independent School District, DISD
02.2026 - Current
Office Manger
Dallas Independent School District
08.2018 - Current
Executive Director
Lancaster Chamber of Commerce
06.2011 - 08.2017
Assistant Branch Manager
FIRST NATIONAL BANK TEXAS
01.2008 - 05.2010
Texas Realtor
Keller Williams
07.2006 - 2008
Organizational Behavior
UNTD
Certification in Women's Entrepreneurship -
Cornell University
Real Estate Courses -
Cedar Valley Community College
Associates Degree - Business Accounting
Southern Technical College
Diploma -
South Wood High School
Some College (No Degree) - Business Management
Cedar Valley Community College
License -
Texas Real Estate Commission