Lauren Diotalevi

Digital Service Center

Provide client support for commercial insurance policies, managing renewals, endorsements, and claims. Coordinate with account managers, underwriters, and brokers to ensure accurate policy administration and timely service. Maintained client records, handled inquiries, and generated reports, ensuring compliance and fostering strong client relationships.

Executive and Specialized Risk Solutions

As an Account Coordinator for Executive and Specialized Risk Solutions, I managed client relationships, supported risk analysis, and coordinated the administration of complex insurance policies for high-net-worth individuals and specialized risk groups. I worked closely with internal teams, brokers, and underwriters to ensure smooth policy execution, renewals, and claims processing. Additionally, I handled policy documentation, provided client support, and contributed to market research to identify emerging risks and opportunities.

• Managed patient records and patients’ compliance with their treatment plans
• Serve as intermediary between the Clinic, personal injury and workers compensation attorneys, and patients on treatment plans
• Managed office filing, opening and closing, and communications

• Marketed events for store, managed jewelry presentations, and made sales of luxury goods and fine jewelry
• Facilitated jewelry repairs and educated customers about fine jewelry products

• Evaluated customers’ Medicare plans to ensure the plans fit the customers’ needs
• Sold Medicare Advantage Plans, Medicare Supplement Plans, Prescription Drug Plans, and Ancillary Plans
• Licensed with over 20 different carriers and in over 20 states
• AHIP certified

• Monitor the sales performance of individual staff; increase sales productivity among staff;
• Recruit and maintain new and existing clients, building personal customer relationships;
• Execute sales directives, education and selling tools;
• Manage in store events and product launches

• Provided customers with exceptional customer service
• Ensured that all counter sales representatives met weekly, monthly, and yearly goals
• Conducted regular training of staff for new product launches and sales techniques and strategies
• Coordinated, staffed and managed events for high volume customers

• Managed counter in the midst of a transition and turned around declining sales
• Trained new staff on product knowledge and tools to ensure the best customer service and an increase in sales for the counter
• Met deadlines and assigned quota on a monthly and yearly basis
• Worked to ensure counter increased sales by a minimum of 5% per month
• Scheduled and conducted spa days and events

• Managed counter sales and client consultations, provided exceptional customer service, met deadlines and assigned quota on a monthly and yearly basis
• Worked to insure counter increase sales by a minimum of 10% per month

• Maintained overall flow and direction of salon professionals’ schedules, while promoting, and acclimating salon staff on daily goals
• Booked salon services while advising potential customers on which service is more personally beneficial
• In charge of organizing salon records

• Used my knowledge of beauty and sales to assist clients and customers in product purchases and services
• Assisted in reaching sales goals
• Excelled in customer service expectations
• Educated clients on current sales promotions

• Provided skin care services to clients, including facials and waxing, while engaging in client education about skin care concerns and products
• Responsible for retail sales of skin care products