Lauren Dixon
Baltimore,MD
Summary
As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Wawa
Baltimore, MD
07.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Photographer
TheLauren Experience
Baltimore, MD
02.2023 - Current
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Took photos from different angles and perspectives to capture perfect images.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Developed creative design for print materials, brochures, banners, and signs.
Marketing Intern
TheKreativePrintShop
Baltimore, MD
07.2024 - 09.2024
- Improved customer satisfaction with timely order fulfillment and consistent print quality.
- Installed and repositioned screen printing plates and pressure roles.
- Prepared, mixed and loaded screen ink.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Enhanced customer engagement with the development of compelling content for email newsletters and blog posts.
- Conducted market research to gather insights, informing development of more effective marketing campaigns.
Team Supervisor
Wendy’s
Glen Burnie, MD
10.2021 - 01.2022
- Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
Education
Bachelor of Arts - Business Administration
McDaniel College
Westminster, MD05-2025
Skills
- Photo editing
- Problem-solving
- Social media
- Creative artistic vision
- Project management
- Visual storytelling
- Social media promotion
- Adobe photoshop
- Exceptional customer service
- Attention to detail
- Clear communication
Certification
Digital Marketing Certification
Social Media Marketing Certification
ServSafe Certification
Languages
Spanish
Limited Working
Timeline
Customer Service Associate
Wawa
07.2024 - Current
Marketing Intern
TheKreativePrintShop
07.2024 - 09.2024
Photographer
TheLauren Experience
02.2023 - Current
Team Supervisor
Wendy’s
10.2021 - 01.2022
Bachelor of Arts - Business Administration
McDaniel College