Lauren Dolan
Mendota Heights,MN
Summary
Radiologic technologist student with experience in customer service, leadership roles, and skills within the medical field. Dedicated to providing quality diagnostic images and exceptional patient care. Highly motivated to continue to learn and advance knowledge.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
OptumRx
Eden Prairie, MN
06.2024 - Current
- Maintained detailed requirements for documentation to guide project implementation and ensure alignment with client expectations.
- Collaborated with cross-functional teams to design and execute effective solutions for complex business challenges.
- Conducted data analysis using excel to ensure coding is as requested.
- Managed client expectations through transparent communication and timely status updates with team, ensuring alignment between project deliverables and business objectives.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
Senior Business Operations Specialist
Securian Financial
St Paul, MN
02.2022 - 06.2024
- Analyzed business processes to identify areas for improvement and implement effective solutions.
- Maintained documentation and data entry for processes, ensuring accuracy and turnaround times.
- Collaborated with cross-functional teams to support project initiatives and drive alignment on goals.
- Conducted regular audits of operational processes to ensure compliance with company standards.
Customer Service Representative Team Lead
Southview Animal Hospital
West St Paul, MN
06.2019 - 02.2022
- Led customer service team, ensuring high-quality support and satisfaction for pet owners.
- Trained new staff on customer interaction protocols and hospital policies.
- Streamlined appointment scheduling process, enhancing workflow efficiency.
- Resolved complex customer inquiries.
- Collaborated with cross-functional departments to resolve complex issues in a timely manner.
Companion Animal Leader
Petco
Eagan, MN
02.2018 - 05.2019
- Led team in providing exceptional care and support for companion animals.
- Developed and implemented training programs for new staff on animal handling techniques.
- Oversaw inventory management.
- Enhanced customer engagement by educating clients on pet health and nutrition options.
- Developed comprehensive training programs for new employees, promoting a consistent approach to animal care across the team.
- Collaborated with veterinarians to create individualized health plans for each companion animal under our care, improving overall wellness outcomes.
Education
Associate of Applied Science - Radiologic Technology
Rasmussen University
Eagan, MN06-2027
Associate of Arts - Liberal Arts And Sciences
Normandale Community College
Bloomington08-2021
Skills
- Medical Terminology
- Human Anatomy and Physiology
- Communication
- Customer Service
- Leadership
- Critical Thinking
- Business Analyst
- Excel
- Problem Solving
- Data analysis expertise
- Team collaboration
Certification
Certified Birth Doula
Timeline
Senior Business Analyst
OptumRx
06.2024 - Current
Senior Business Operations Specialist
Securian Financial
02.2022 - 06.2024
Customer Service Representative Team Lead
Southview Animal Hospital
06.2019 - 02.2022
Companion Animal Leader
Petco
02.2018 - 05.2019
Associate of Applied Science - Radiologic Technology
Rasmussen University
Associate of Arts - Liberal Arts And Sciences
Normandale Community College