Lauren Donnelly
Ames,IA
Summary
I am a student at Iowa State University, studying Kinesiology, Pre-Physical Therapy, enthusiastically pursuing educational opportunities. I'm driven to help people in any way I can and will apply a strong work ethic and positive relationship skills to do so. I am organized, dependable, and able to manage multiple tasks at once with a positive attitude.
Overview
5
5
years of professional experience
Work History
Caretaker
Family Members
01.2024 - Current
- Provided compassionate care to the resident, assisting with daily tasks such as going to medical appointments, laundry, making the bed, and cleaning the living space.
- Developed a strong relationship with the resident, fostering trust and open communication.
- Served as a liaison between resident/family members and building management to address concerns or special requests effectively.
Server
100th St. Corner Cafe
05.2021 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Customer Service Cashier
West Grand GOLF
06.2019 - 08.2023
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Scheduled group events using the proper procedures, paying conflicts attention to details, and ensuring zero conflicts with other groups.
Education
Bachelor of Science - Kinesiology, Pre-Physical Therapy
Iowa State University
Ames, IA12.2024
Valley High School
West Des Moines06.2020
Skills
- Personal Care
- Mobility support
- Emotional Support
- Safety awareness
- Companionship skills
- Interpersonal Relationships
- Housekeeping tasks
- Hospitality service expertise
Timeline
Caretaker
Family Members
01.2024 - Current
Server
100th St. Corner Cafe
05.2021 - Current
Customer Service Cashier
West Grand GOLF
06.2019 - 08.2023
Bachelor of Science - Kinesiology, Pre-Physical Therapy
Iowa State University
Valley High School