Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Lauren Dooley

Plano

Summary

Customer Service Representative work bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. As a former student athlete at not just one, but two top Universities has allowed me to grow and learn more about myself, others and gain a multitude of skills. The experiences I’ve had at both schools pertain to coach-ability, grit, diversity not just with the people around me but situationally as well, adaptability, problem solving, perseverance, and team camaraderie has set me up to thrive and excel in any career and career environment that I obtain. These skills and experiences has lead me to all conference awards, honor rolls, and lead the teams I was on the last 5 years to the NCAA tournament every year.

Overview

6
6
years of professional experience

Work History

Behavioral Technician

Behavioral Innovations
11.2023 - Current
  • Improved client outcomes by implementing individualized behavior plans and interventions.
  • Enhanced communication skills for clients with autism spectrum disorder through the use of visual supports and social stories.
  • Collaborated with a multidisciplinary team to develop comprehensive treatment goals, leading to better client progress.
  • Conducted functional behavior assessments to identify the underlying causes of challenging behaviors, allowing for targeted intervention strategies.

Customer Service Specialist

Beauty Brands Inc.
04.2023 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences for all.

NIL

Adidas
07.2022 - 07.2023

Had the amazing opportunity to work with a major company, Adidas through name, image, and likeness (NIL). Was able to travel to different cities with Adidas and was apart of the first group of student athletes to work with such a big company. Was able to meet amazing role models such as Candice Parker and Billie Jean King and many other athletes from all over the country. It was such a surreal experience having the opportunity to represent Adidas and Adidas student athletes.

KU Athletics Internship

Kansas University Athletics
01.2023 - 04.2023
  • Sat with marketing team members to learn new tasks and determine best tactics for solving challenges & best ways to market games and teams.
  • Created customized marketing materials to increase product awareness.
  • Scheduled social media postings to advertise products and generate site traffic.
  • Collaborated with team members to help expand marketing channels.
  • Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
  • Participated in brainstorming meetings to develop marketing collateral.
  • Performed office administrative duties to enhance team cohesiveness.
  • Collaborated with cross-functional teams to develop and implement market research strategies.
  • Measured and reported results of marketing initiatives.

Womens Build

Habitat For Humanity
01.2018 - 01.2021

While at my time at the University of Florida and being on the colligate volleyball team, every year we had the opportunity to work with Alachua Counties Women's Build. We were able to go out and help paint homes for an amazing volunteer program, Habitat for Humanity that raises the funds for and builds houses in partnership with hard-working families often headed by women in need of safe, affordable homes.

Education

Master of Science - Sports Management

The University of Kansas
Lawrence, KS
05.2023

Bachelor of Arts - Linguistics

The University of Florida
Gainesville, FL
06.2021

Skills

  • Cultural Awareness
  • Invoice Preparation and Processing
  • Closing Sales
  • Calm and Professional Under Pressure
  • Computer Proficiency: Excel Certified
  • Administrative and Office Support
  • Customer Service
  • Able to communicate through large crowds
  • Communication skills
  • Verbal behavior training
  • Autism Spectrum Disorder Knowledge
  • Group Instruction Techniques
  • Behavior Management

Accomplishments

    University of Florida Volleyball, 2018- 2021

  • Three-time 2020-21 SEC Defensive Player of the Week
    2020 SEC Fall Academic Honor Roll
    2019 Honda of Gainesville Gators Invitational MVP
    2019 Honda of Gainesville Gators Invitational All-Tournament Team
    One-time SEC Defensive Player of the Week
  • University of Kansas, 2022 - 2023

  • AVCA Midwest All-Region 2022
  • All-Big 12 Second team 2022

Affiliations

The University of Kansas Volleyball Program

The University of Florida Volleyball Program

The University of Kansas Athletics

Adidas & Adidas Volleyball

Timeline

Behavioral Technician

Behavioral Innovations
11.2023 - Current

Customer Service Specialist

Beauty Brands Inc.
04.2023 - Current

KU Athletics Internship

Kansas University Athletics
01.2023 - 04.2023

NIL

Adidas
07.2022 - 07.2023

Womens Build

Habitat For Humanity
01.2018 - 01.2021

Master of Science - Sports Management

The University of Kansas

Bachelor of Arts - Linguistics

The University of Florida
Lauren Dooley