Lauren Duncan
Madison,MS
Summary
Accomplished Store Manager with a proven track record at The Lily Pad, enhancing customer satisfaction and streamlining operations. Expert in Retail Management and fostering team leadership, successfully managed over 12 employees and executed innovative sales projects. Skilled in problem-solving and multitasking, significantly improved store functionality and team performance.
Overview
6
6
years of professional experience
Work History
Store Manager
The Lily Pad
02.2022 - 08.2024
- Managed daily store operations in a busy, high foot traffic area to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, payroll, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed over 12 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Organized and executed a Sales Project during May-August each year. Consisted of designing and creating the project, setting prices, creating spreadsheets, marketing, and maintaining excellent communication between vendors, customers, and employees to ensure project success.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Store Associate
Magnolia Soap and Bath Co
08.2021 - 01.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
Store Manager
Magnolia Soap and Bath Co.
05.2021 - 08.2021
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Supervised guests at front counter, answering questions regarding products.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
Store Associate
Impromptu Gift Company
08.2018 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
Education
Bachelor Of Science - Integrated Marketing And Communications
University of Mississippi
Oxford, MS05.2024
Skills
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Customer Service Management
- Training and mentoring
- Team Leadership
- Outstanding communication skills
- Retail Inventory Management
- Shift Scheduling
- POS Systems
- Staff Management
Timeline
Store Manager
The Lily Pad
02.2022 - 08.2024
Store Associate
Magnolia Soap and Bath Co
08.2021 - 01.2022
Store Manager
Magnolia Soap and Bath Co.
05.2021 - 08.2021
Store Associate
Impromptu Gift Company
08.2018 - 02.2020
Bachelor Of Science - Integrated Marketing And Communications
University of Mississippi