LAUREN DUNLAP
Chadds Ford,PA
Summary
Dynamic professional with a proven track record at Dunlap Insurance Agency, excelling in customer service and electronic records management. Skilled in problem-solving and time management, I effectively engaged clients to tailor insurance solutions, enhancing customer satisfaction and operational efficiency. Committed to maintaining organized systems and fostering positive communication.
Overview
4
4
years of professional experience
Work History
Insurance Agent Assistant
Dunlap Insurance Agency
Glenolden, PA
01.2022 - Current
- Handled incoming calls from customers to provide assistance with existing policies or to answer inquiries about new products.
- Managed and processed insurance quotes received via the online quoting system.
- Engaged with customers via phone, email and in-person to deliver information regarding insurance options to best fit their needs.
- Structured and managed files, reports, and spreadsheets with meticulous organization.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Updated and maintained databases with current information.
Childcare Provider
Parents Of The Children
, PA
10.2021 - Current
- Supervised and nurtured children ranging from six months to three years old in a home, ensuring their safety and well-being.
- Planned and implemented age-appropriate activities to stimulate physical, emotional, and social development.
- Maintained a clean and organized environment, including meal preparation, feeding, and diaper changing.
- Communicated regularly with parents to update them on their child's progress, and address any concerns.
- Followed established routines and schedules to promote consistency and comfort for the children.
- Responded calmly and effectively to behavioral issues and emergencies, ensuring a safe and supportive environment.
Education
B.S. - MARKETING
West Chester University
West Chester, PA05-2023
Skills
- Customer Service
- Time management
- Problem solving
- File organization
- Effective communication
- Electronic records management
Affiliations
- Coordinator of the Charles C. Concannon Memorial Scholarship
- Assisted in the process of raising over 30k annually to the Embry-Riddle School of Aeronautical Science
Timeline
Insurance Agent Assistant
Dunlap Insurance Agency
01.2022 - Current
Childcare Provider
Parents Of The Children
10.2021 - Current
B.S. - MARKETING
West Chester University
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