Mei Yan Liu
Garfield Heights,OH
Summary
Results-driven professional with experience at Hixsonmelinowski Insurance Service, excelling in customer service and claims processing. Proven ability to enhance client relations and support sales initiatives through effective problem-solving and teamwork. Committed to continuous improvement and maintaining high professional ethics in all interactions.
Overview
15
15
years of professional experience
Work History
Insurance Agent Assistant
Hixsonmelinowski Insurance Service
07.2024 - Current
- Conduct research on insurance products, supporting agents with up-to-date information for decision-making.
- Participate in training sessions to continuously enhance product knowledge and skills in the insurance field.
- Assess potential risks associated with prospective client profiles during initial evaluation stages.
- Enhance customer satisfaction by efficiently addressing and resolving insurance-related queries.
- Manage phone and email correspondence and handled incoming and outgoing mail and faxes.
Page
Beachwood Library
06.2021 - 07.2024
- Organized library materials according to Dewey Decimal System
- Assisted patrons in locating resources and navigating library services
- Maintained cleanliness and orderliness of library spaces
- Processed new acquisitions and updated library catalog systems
Cashier
Turney China Inc
09.2010 - 03.2020
- Received and processed customers' orders
- Maintained knowledge of restaurant offerings to assist customers effectively.
- Resolved customers concerns.
- Trained new cashiers on procedures and best practices.
- Assisted in the kitchen as needed.
Education
Associate of Arts -
Cuyahoga Community College
Cleveland, Ohio, OH12-2025
Skills
- Document management
- Multi-tasking and time management
- Teamwork and collaboration
- Data entry
- Research
- Customer Service
Timeline
Insurance Agent Assistant
Hixsonmelinowski Insurance Service
07.2024 - Current
Page
Beachwood Library
06.2021 - 07.2024
Cashier
Turney China Inc
09.2010 - 03.2020
Associate of Arts -
Cuyahoga Community College