Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Duran

Lake Crystal,MN

Summary

Dynamic Office Manager with a proven track record at Mankato Chemical Health and Wellcome Manor Family Services , excelling in customer service and organizational skills. Enhanced team productivity through effective task delegation and streamlined office operations. Proficient in records maintenance and well-versed in insurance processes, and scheduling. I am detail oriented and enjoy building rapport with not only co-workers but those that we serve.

Overview

14
14
years of professional experience

Work History

Office Manager

Mankato Chemical Health
03.2024 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Handle all client scheduling
  • Assisted with scheduling transportation for clients
  • Assisted clients with signing up for assistance/sober housing.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

Admissions Coordinator

Wellcome Manor Family Services
08.2014 - 03.2025
  • Provided exceptional customer service during phone and email interactions with prospective clients and their families, addressing concerns promptly and professionally.
  • Built excellent rapport with community workers such as CPS and Probation.
  • Managed admissions processes for incoming clients, promptly collecting and processing necessary documents.
  • Completed preliminary paperwork for incoming and outgoing clients.
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Assisted in patient admission process based on federal and state laws.
  • Collaborated with admissions team to develop and implement strategies to improve admissions process.

Office Manageer

Southern Minnesota Recovery Connection
03.2014 - 07.2014
  • Assisted in speaking at various organizations/events.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Updated all social media accounts.

Client Manager Supervisor

Wellcome Manor Family Services
07.2011 - 03.2014
  • Supervised 15+ Client Managers at a time.
  • Scheduled Client Managers to fulfill the needs of operating a 24/7 facility.
  • Scheduled medical appointments and rides.
  • Participated in weekly management meetings to discuss how to implement ideas.
  • Assisted Client Managers in trainings for client de-escalation/conflict resolution, charting, filing etc.

Education

Associate of Arts -

South Central College
North Mankato, MN

High School Diploma -

Mankato West High School
Mankato, MN
06-2007

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Rapport building
  • Records maintenance
  • Computer literacy
  • Well-versed in insurance
  • Application status reviews
  • Medical terminology proficiency

Timeline

Office Manager

Mankato Chemical Health
03.2024 - Current

Admissions Coordinator

Wellcome Manor Family Services
08.2014 - 03.2025

Office Manageer

Southern Minnesota Recovery Connection
03.2014 - 07.2014

Client Manager Supervisor

Wellcome Manor Family Services
07.2011 - 03.2014

Associate of Arts -

South Central College

High School Diploma -

Mankato West High School

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Lauren Duran