Lauren Duvall
Cleveland,MS
Summary
Dynamic customer service professional with over 5 years of experience delivering exceptional administrative support, client assistance, and problem resolution in high-pressure environments. Expertise in building strong relationships and simplifying complex information for diverse audiences while adeptly managing confidential data. Recognized for outstanding communication and multitasking abilities, complemented by advanced technology skills that consistently drive goal achievement and enhance customer satisfaction. Committed to fostering positive interactions and ensuring seamless service delivery to meet evolving client needs.
Overview
6
6
years of professional experience
Work History
Administrative Support Assistant I
Mississippi Department of Human Services – Division of Youth Services
06.2025 - 01.2026
- Maintain electronic and physical client records in compliance with confidentiality and agency standards
- Review, proofread, and prepare official documents for accuracy and completeness
- Coordinate scheduling, calendars, meetings, and daily administrative operations
- Draft correspondence and support internal communication processes
- Manage office supplies, inventory tracking, and administrative support functions
- Assist with reports, special projects, and general office workflow support
- Managed approximately 30+ incoming calls and emails, ensuring timely responses and accurate information dissemination.
Paralegal Assistant
State of Tennessee - Tenncare Division
06.2022 - 05.2025
- Managed approximately 50+ case files and client data across multiple government systems daily
- Entered, updated, and verified data to ensure accuracy and record integrity
- Reviewed applications and supporting documentation for completeness and eligibility
- Maintained confidentiality of sensitive legal and medical information
- Monitored deadlines and ensured timely processing of case-related documentation
- Responded to inquiries and provided solutions to client concerns in a professional manner.
Customer Service Associate /Retail Cashier
Walmart
05.2020 - 06.2022
- Provided exceptional customer service by assisting customers with purchases, returns, exchanges, and general inquiries.
- Operated cash registers and processed cash, credit, debit, and electronic payments accurately.
- Promoted store programs, services, and special offers to customers when appropriate.
- Assisted customers in locating products and recommending solutions based on their needs.
- Worked effectively in a fast-paced retail environment while managing multiple customer interactions.
- Collaborated with team members to ensure efficient store operations and customer satisfaction.
- Assisted with stocking merchandise, maintaining store appearance, and organizing sales floor displays.
- Trained new associates on service protocols and best practices for handling customer issues.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Oversaw cash handling processes, ensuring compliance with company policies and security protocols.
Education
B.S. - Criminal Justice
Mississippi Valley State University
Itta Bena, MS01-2026
Associate of Science - undefined
Mississippi Delta Community College
Moorhead, MS01-2021
Skills
- Administrative Support
- Records Management
- Data Entry
- Document Preparation
- Client Communication
- Confidential Records Handling
- Time Management
- Organization
- Multitasking
- Attention to Detail
- Team Collaboration
- Critical Thinking
- Money handling
- Customer service
Timeline
Administrative Support Assistant I
Mississippi Department of Human Services – Division of Youth Services
06.2025 - 01.2026
Paralegal Assistant
State of Tennessee - Tenncare Division
06.2022 - 05.2025
Customer Service Associate /Retail Cashier
Walmart
05.2020 - 06.2022
Associate of Science - undefined
Mississippi Delta Community College
B.S. - Criminal Justice
Mississippi Valley State University