Laura Shouse
Summary
Compassionate professional with experience supporting individuals in care-based environments. Comfortable with client communication, scheduling, and maintaining accurate records. Strong communication skills, a positive attitude, and a willingness to learn.
Overview
7
7
years of professional experience
Work History
Administrative Support Assistant – Independent Contractor Support
08.2024 - Current
- Assisted a contractor in managing APS-related client caseloads
- Connected clients to appropriate community resources and support services
- Identified and coordinated services based on client needs and situations
- Assisted in gathering and organizing information to support client cases
- Maintained and organized sensitive client documentation and records
- Supported follow-up efforts to help ensure clients received needed services
- Maintained strict confidentiality when handling sensitive client information
- Remote position
Owner / Operator
MRC WRX, LLC (pronounced Mercy Works)
07.2019 - 07.2024
- Managed daily operations of a non-medical home care agency, including client coordination and service delivery
- Utilized Sandata Electronic Visit Verification (EVV) to document services and support Medicaid compliance
- Completed Medicaid billing through the Medicaid billing portal to ensure proper reimbursement for services
- Utilized ADP to process payroll and ensure employees were paid accurately and on time
- Maintained accurate client records and organized documentation in compliance with regulations
- Coordinated caregiver schedules and client service plans
- Communicated with clients and families to support care needs and provide updates
- Handled administrative operations, including documentation and organizational systems
- Maintained compliance and confidentiality when handling client information
Education
Associate Degree - Business Management
Brown Mackie College
06-2024
Skills
- Client communication
- Administrative support
- Organization and documentation
- Scheduling and coordination
- Confidentiality
- Follow-through and reliability
Timeline
Administrative Support Assistant – Independent Contractor Support
08.2024 - Current
Owner / Operator
MRC WRX, LLC (pronounced Mercy Works)
07.2019 - 07.2024
Associate Degree - Business Management
Brown Mackie College