ALANNA MCDONALD
Ontario,CA
Summary
Dedicated and highly adaptable Senior Executive Assistant with 9+ years of administrative experience, including executive support in both healthcare and legal environments. Proven ability to manage complex calendars, high-volume communication, confidential matters, and cross-functional coordination. Adept at balancing competing priorities with discretion, professionalism, and a member-focused mindset. Strong background in healthcare operations, patient confidentiality, and organizational efficiency.
Overview
9
9
years of professional experience
Work History
Senior Legal Support Assistant (Promoted from Administrative Assistant III)
San Bernardino County District Attorney’s Office
11.2024 - Current
- Provide high-level administrative support to attorneys and office personnel, managing schedules, confidential records, and legal documents.
- Coordinate cross-departmental meetings and manage legal case file workflows.
- Reduced administrative backlog by 30% through optimized file management processes.
- Track budgets, oversee inventory, and streamline internal operations.
Executive Personal Assistant
Confidential Client
08.2021 - Current
- Provide full-service executive support, including calendar and travel management, correspondence, and event planning.
- Arranged domestic and international travel plans and itineraries.
- Collaborated cross-functionally with various teams to drive the successful completion of large-scale projects.
- Prepare expense reports, handle confidential matters, and maintain seamless communication.
- Manage logistics for meetings, speaking engagements, and public appearances.
Lead Medical Assistant
Providence St. Jude
03.2022 - 04.2023
- Managed confidential patient information and coordinated care follow-ups.
- Triaged incoming calls for providers, coordinated diagnostic authorizations, and ensured accurate medical record updates.
- Scheduled appointments and handled communication across departments.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Assisted physicians and nurses with clinical procedures following safe practices.
Lead Medical Assistant
Beverly Hills Center
04.2021 - 04.2022
- Assisted during surgical procedures by preparing and ensuring the sterility of instruments, contributing to patient safety. Maintained accurate and organized patient documentation for easy accessibility.
- Coordinated patient appointments and follow-ups while managing orders for essential medical supplies to support the surgical team.
- Provided outstanding service in a fast-paced medical environment by effectively communicating with patients and their families and addressing their concerns. Adapted quickly to the dynamic setting while prioritizing patient care and safety.
- Triaged incoming calls for the provider to determine callers' needs for immediate appointments or scheduled visits.
Service Advisor / BDC Assistant Service Manager
Mercedes Benz of Los Angeles
02.2019 - 05.2021
- Monitored and analyzed customer feedback across platforms (Google, Yelp, DealerRater) to track sentiment trends and identify opportunities for service improvement.
- Demonstrated exceptional multitasking and organizational skills, ensuring detailed execution of responsibilities in a high-demand dealership environment.
- Managed end-to-end billing procedures and warranty claims, maintaining accuracy and reducing processing errors.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
BDC Assistant Service and Sales Manager
Mercedes Benz of RVC
06.2016 - 01.2019
- Managed the daily operations of our organization, ensuring that we not only met but consistently exceeded performance benchmarks, delivering exceptional service quality to clients.
- Implemented customer engagement initiatives that boosted appointment volume by 8-10% monthly, enhancing business performance and fostering customer loyalty through personalized interactions.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained detailed records of client service and sales data to enable efficient follow-ups, consistent care, and data-driven decisions for improved service delivery.
Education
Business Management -
Stony Brook University
01.2014
Medical Assistant Program - undefined
Hunter Business School
01.2017
Skills
- Executive & Legal Administrative Support
- Healthcare Office Operations
- Calendar & Email Management
- Expense Reporting & Travel Coordination
- Confidential Communications
- Microsoft Office Suite, Excel, PowerPoint
- Stakeholder Liaison & Gatekeeping
- Scheduling & Project Coordination
- Legal writing
- Client communication
- File organization
Timeline
Senior Legal Support Assistant (Promoted from Administrative Assistant III)
San Bernardino County District Attorney’s Office
11.2024 - Current
Lead Medical Assistant
Providence St. Jude
03.2022 - 04.2023
Executive Personal Assistant
Confidential Client
08.2021 - Current
Lead Medical Assistant
Beverly Hills Center
04.2021 - 04.2022
Service Advisor / BDC Assistant Service Manager
Mercedes Benz of Los Angeles
02.2019 - 05.2021
BDC Assistant Service and Sales Manager
Mercedes Benz of RVC
06.2016 - 01.2019
Medical Assistant Program - undefined
Hunter Business School
Business Management -
Stony Brook University
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