Lauren Dvoret
Tempe,Arizona
Summary
Detail-oriented administrative and patient support professional with experience in scheduling, insurance verification, phone management, data entry, and billing support. Known for accurate recordkeeping, clear communication, and dependable back-office support that helps keep offices organized and patients moving through care smoothly.
Overview
3
3
years of professional experience
Work History
PATIENT CARE ASSOCIATE
The Pain Experts of Arizona
04.2026 - 09.2026
- Scheduled patient visits and maintained accurate appointment calendars.
- Scheduled follow-up appointments and coordinated patient flow, enhancing overall patient experience and satisfaction.
- Verified insurance information and collected patient intake forms.
- Checked insurance details and demographic records for accuracy before submission.
- Answered patient calls and relayed messages to clinical staff.
- Managed multi-line phone coverage, ensuring timely routing of calls to appropriate departments for efficient communication.
- Forwarded referral requests to outside offices and tracked completion.
- Maintained clean, organized environment to promote client comfort and safety during visits.
PATIENT CARE COORDINATOR
Tempe Eyecare Associates
10.2025 - 02.2026
- Scheduled Patient Appointments
- Verified insurance submissions for accuracy and ensured proper coverage for patient treatments.
- Managed End Of Day Financial Reconciliation
- Scheduled patient appointments for eye exams and follow-up visits.
- Verified insurance coverage and collected patient demographic information.
- Updated electronic health records with charts, notes, and referrals.
- Responded to patient inquiries via phone, addressing questions about visits and procedures to enhance patient understanding.
- Prepared records for insurance authorization and billing review.
- Assisted patients with intake forms and consent documentation.
- Coordinated appointment recalls and reminders for patients, improving follow-up compliance and care continuity.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Processed patient intake information and updated medical records prior to treatment.
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Demonstrated flexibility during changes to patient care practice.
- Assured regulatory compliance and professionalism across patient service.
Patient Care Coordinator
American Medical Hearing Centers
02.2025 - 08.2025
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Communicated with patients to ensure quality of care and develop care plans.
- Scheduled and confirmed appointments, enhancing provider calendar efficiency
- Prepared referral paperwork and coordinated follow-up appointments with providers.
- Reviewed charts and confirmed documentation before patient visits.
- Verifed insurance coverage and Authorizations
- Managed confidential records in compliance with HIPAA regulations.
- Assisted with the fitting of hearing aids, ear molds, and other auditory devices.
DIRECT CARE WORKER
TYLERS PLACE
06.2024 - 02.2025
- Supported Tyler's Place residents with bathing, dressing, and personal hygiene.
- Assisted Tyler's Place residents with medication reminders and daily routines.
- Delivered emotional support and effective redirection during challenging behaviours to promote stability.
- Nurtured relationships with residents to enhance their happiness and emotional well-being.
- Monitored resident behavior and reported changes to supervisors.
- Prepared meals and snacks following Tyler's Place dietary plans.
- Facilitated achievement of members' target goals through personalized guided practice.
REGISTERED BEHAVIOR TECHINTION
ACTION BEHAVIOR CENTERS
10.2023 - 01.2024
- Facilitated client learning of target programs to enhance skill development
- Managed support during extreme behavior incidents to ensure safety and stability for low functioning autism clients
- Supported client transitions between areas to promote engagement and structure
- Greet client at beginning of session
1:1 AIDE
SIERRA SCHOOLS
07.2023 - 10.2023
- Greet students at the beginning of day
- Supported low-functioning autistic students during behavioral challenges, fostering a positive learning environment.
- Assisted students with assignments and learning activities, enhancing their understanding and engagement.
- Advise students with their curriculum work per subject
- Give assistance to students transitioning to different subjects
- Supported classroom teachers with daily lesson setup and student supervision.
- Maintained orderly learning spaces and clean work areas, promoting a conducive atmosphere for education.
- Monitored student behavior and followed school safety procedures.
Education
LICENSED MASSAGE THERAPIST -
EVEREST COLLEGE
SKOKIE, IL04-2014
HIGH SCHOOL DIPLOMA -
WHEELING HIGH SCHOOL
WHEELING, IL06-2009
Skills
- Patient scheduling
- Insurance verification
- Claims processing
- Patient billing
- Referral management
- Appointment management
- HIPAA compliance
- Records management
- Patient navigation
- Customer service
- Customer service resolution
- Effective communication
- Issue resolution
- Teamwork
- Organizational skills
- Multitasking
- Medical terminology
- Network development
Timeline
PATIENT CARE ASSOCIATE
The Pain Experts of Arizona
04.2026 - 09.2026
PATIENT CARE COORDINATOR
Tempe Eyecare Associates
10.2025 - 02.2026
Patient Care Coordinator
American Medical Hearing Centers
02.2025 - 08.2025
DIRECT CARE WORKER
TYLERS PLACE
06.2024 - 02.2025
REGISTERED BEHAVIOR TECHINTION
ACTION BEHAVIOR CENTERS
10.2023 - 01.2024
1:1 AIDE
SIERRA SCHOOLS
07.2023 - 10.2023
LICENSED MASSAGE THERAPIST -
EVEREST COLLEGE
HIGH SCHOOL DIPLOMA -
WHEELING HIGH SCHOOL