Lauren E. Harrison
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Assistant Restaurant Manager Intern
Eastside Soul Food
Charleston, South Carolina
08.2015 - Current
- Designed menus, business cards and flyers
- Assisted with restaurant operations
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Assisted with menu development, resulting in a diverse and appealing selection for patrons.
- Greeted customers entering store and responded promptly to customer needs.
- Increased sales by regularly promoting specials and upselling menu items to guests.
- Adhered to food safety regulations meticulously while preparing dishes according to established recipes and presentation guidelines.
- Gathered hot menu items to fill orders for consumers with proper tray presentation.
Customer Experience Coordinator
TJX Companies Inc.
Charleston, South Carolina
07.2009 - 10.2024
- Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences
- Reduced overall wait times for customers contacting support services by optimizing staff schedules and resource allocation during peak hours
- Coordinated with different departments for seamless collaboration on shared initiatives focused on enhancing the client experience journey
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Greeted customers and helped with product questions, selections, and purchases.
- Responded to customer needs through competent customer service and prompt problem-solving.
Night Audit
Holiday Inn/Quality Inn
Charleston, South Carolina
03.2022 - 06.2023
- Check in guests, answer phones and take reservations.
- Balance the cash drawer and log receipts.
- Investigate and resolve out-of-balance accounts.
- Collaborated with management to implement improved procedures for the night audit process, increasing overall accuracy.
- Streamlined night audit processes, resulting in increased accuracy and efficiency in financial reporting.
- Trained new team members in night audit procedures, fostering a consistent approach to service standards across the department.
General Merchandise Team Associate/Overnight Stocker
Walmart
07.2018 - 03.2022
- Collaborated with cross-functional teams to complete projects on time and under budget
- Promoted a positive working environment through effective conflict resolution strategies and open lines of communication among team members
- Developed strong customer service and product knowledge skills to enhance individual and team performance
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
Education
Bachelor of Science Degree - Business Administration, Organizational Management
Allen University
Columbia, S.C.05.2015
Skills
- Customer engagement
- Product and service sales
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Decision-making
Timeline
Night Audit
Holiday Inn/Quality Inn
03.2022 - 06.2023
General Merchandise Team Associate/Overnight Stocker
Walmart
07.2018 - 03.2022
Assistant Restaurant Manager Intern
Eastside Soul Food
08.2015 - Current
Customer Experience Coordinator
TJX Companies Inc.
07.2009 - 10.2024
Bachelor of Science Degree - Business Administration, Organizational Management
Allen University