Lauren Erdman
Waukesha,WI
Summary
Accomplished Clinical Services Supervisor with a proven track record at Rogers Behavioral Health, enhancing clinical quality outcomes and fostering robust patient relationships. Expert in training and mentoring, with a knack for problem-solving and public speaking. Significantly improved service delivery standards, demonstrating exceptional unit leadership and patient care.
Overview
10
10
years of professional experience
Work History
Clinical Services Supervisor
Rogers Behavioral Health
01.2024 - Current
- Collaborate with interdisciplinary teams on both adult and adolescent residential MHAR programs to create a patient-centered care approach.
- Provide supervision and promote the professional development for therapists, behavioral specialists, and recovery support specialists and document supervisions
- Conduct periodic record audits of medical records to assure proper documentation for patients.
- Maintain and assure consistent service delivery for patients according to the established standards of care.
- Develop program materials in conjunction with the Director of Clinical Services; i.e., handouts, fact sheets, manuals.
Therapist: MHAR PHP
Rogers Behavioral Health
01.2023 - 01.2024
- Provided therapeutic treatment services to the individual, group, family and/or significant others.
- Document the necessary information in a thorough, detailed, and timely manner: admissions assessments, group/individual sessions, and discharge.
Regional Mental Health Specialist: Midwest Region
Wellpath
06.2021 - 01.2023
- Provided support to clinical team during times of crisis or acute distress with patients on suicide watch, observation, etc. Case consultation on difficult cases.
- Trained new staff members on facility policies, procedures, best practices in mental health care delivery, ensuring consistent service standards across the team.
- Assisted in opening new facilities and building relationships with partners.
Mental Health Coordinator: Waukesha County Jail
Wellpath
10.2017 - 06.2021
- Conducted crisis intervention sessions, effectively de-escalating situations and ensuring patient safety.
- Mentored and trained new hires as they acclimated to their roles within the multidisciplinary team setting.
- Collaborated with community organizations to expand access to mental health services for underserved populations.
Mental Health Professional and AODA Counselor
Wellpath
03.2015 - 10.2017
- Provided individual and group psychotherapy/counseling to patients with the goal of reducing maladaptive behavior and fostering effective psychological functioning.
- Crisis intervention
- Completion of Clinical Service Reports of patients as assigned by the Mental Health Coordinator.
- Run the AODA program
Education
Master of Science - Community Psychology
Alverno College
Milwaukee, WI06-2019
Bachelor of Science - Psychology
University of Wisconsin, Milwaukee
Milwaukee, WI06-2013
Skills
- Training and mentoring
- Patient relationship management
- Unit leadership
- Improving clinical quality outcomes
Timeline
Clinical Services Supervisor
Rogers Behavioral Health
01.2024 - Current
Therapist: MHAR PHP
Rogers Behavioral Health
01.2023 - 01.2024
Regional Mental Health Specialist: Midwest Region
Wellpath
06.2021 - 01.2023
Mental Health Coordinator: Waukesha County Jail
Wellpath
10.2017 - 06.2021
Mental Health Professional and AODA Counselor
Wellpath
03.2015 - 10.2017
Master of Science - Community Psychology
Alverno College
Bachelor of Science - Psychology
University of Wisconsin, Milwaukee
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