Lauren Esch
Cincinnati
Summary
Motivated to work with patients, families and care teams efficiently. Friendly, adaptable, and collaborative professional successful in devising satisfying solutions to complex problems.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Acute Care Technician
TriHealth Bethesda North Hospital
04.2026 - Current
- Monitored vital signs and reported changes to healthcare team promptly.
- Assisted nursing staff with patient care tasks, ensuring safety and comfort.
- Supported mobility of patients through safe transfer techniques and assistance.
- Maintained cleanliness and organization of patient rooms and medical supplies.
- Collected and processed samples to support lab testing.
Customer Service Manager
Rapid Fired Pizza
Cincinnati, OH
04.2022 - Current
- Delivered exceptional customer service, resulting in increased customer satisfaction and loyalty.
- Developed and implemented strategies that significantly improved customer service experience and retention.
- Conducted training sessions for staff on new products, services, and customer service techniques, enhancing team knowledge and elevating service quality.
- Monitored staff performance to ensure compliance with customer service standards, fostering a culture of accountability.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
Patient Care Coordinator
Cincinnati Eye Institute
Edgewood, Kentucky
09.2024 - 03.2026
- Coordinated follow-up care plans that enhanced patient satisfaction and adherence to treatment protocols.
- Resolved patient inquiries and issues promptly, ensuring high service quality.
- Fostered a positive environment for patients, families, and staff through exceptional customer service.
- Managed patient records in electronic health record systems, ensuring accurate and efficient documentation.
Game Master
Breakout Games
Cincinnati, OH
08.2021 - 04.2022
- Monitored player activity, enforcing game rules to maintain gameplay integrity.
- Resolved customer complaints about gameplay or account issues, restoring satisfaction quickly.
- Provided technical support for customers facing gameplay issues, ensuring timely resolutions.
Education
High School Diploma -
Turpin High School
CincinnatiSkills
- Vital signs monitoring
- Patient Advocacy
- Care coordination
- Policy adherence
- Regulatory Compliance
- Patient Care
- Clinical Support
- Patient Intake
- Crisis Management
- Onboarding Support
- Peer Mentoring
- Team Collaboration
- Problem-Solving
- Customer-focused
- Training programs
- Patient-centered
- Patient Confidentiality
Certification
BLS Certification
Timeline
Acute Care Technician
TriHealth Bethesda North Hospital
04.2026 - Current
Patient Care Coordinator
Cincinnati Eye Institute
09.2024 - 03.2026
Customer Service Manager
Rapid Fired Pizza
04.2022 - Current
Game Master
Breakout Games
08.2021 - 04.2022
High School Diploma -
Turpin High School