Lauren Exton
Strongsville,OH
Summary
Dynamic and results-oriented professional with extensive experience at PNC Bank, specializing in the foreclosure process and loan support. Leveraged problem-solving and critical thinking to enhance team efficiency and reduce foreclosure timelines. Excelled in fostering teamwork and collaboration, ensuring document accuracy and regulatory compliance. Demonstrated proficiency in time management and attention to detail, significantly contributing to organizational success.
Overview
20
20
years of professional experience
Work History
Loan Support Analyst Sr.
PNC Bank
2022.03 - Current
- Trained new support analysts, contributing to the overall growth and success of the team.
- Successfully managed multiple stretch assignments, simultaneously, prioritizing tasks and maintaining deadlines.
- Built professional relationships with service providers.
- Developed strong working relationships with external parties, including attorneys while facilitating efficient communication and coordination throughout the foreclosure process.
- Conducted thorough loan reviews to identify potential default risks and recommend appropriate action plans.
- Fostered strong relationships with clients, vendors, and colleagues through effective communication and collaboration in addressing mortgage default challenges.
- Streamlined the foreclosure process by managing timelines, coordinating with internal partners, and ensuring compliance with regulations.
- Trained new hires in caseload procedures, contributing to a knowledgeable and efficient team environment.
- Streamlined support processes for increased efficiency and faster issue resolution.
- Reduced foreclosure timelines by efficiently managing case files and ensuring timely completion of necessary tasks.
- Gathered information regarding lien payoff amounts,
- Maintained detailed records of all correspondence, documentation, and actions taken during the course of each foreclosure case.
- Collaborate with external vendors to pursue excess funds for PNC through foreclosure and tax sales.
Late Stage Support Specialist Sr.
PNC Bank
2019.06 - 2022.02
- Collaborated with legal teams to initiate foreclosure proceedings when necessary, protecting the company''s interests.
- Participated in cross-functional projects aimed at enhancing overall efficiency and effectiveness within the default management department.
- Provided support to internal teams, ensuring accurate reporting and compliance with regulatory requirements.
- Participated in the Loansphere conversion process, ensuring a smooth transition with minimal disruption to daily operations.
- Managed a diverse portfolio of delinquent accounts, consistently achieving performance objectives in terms of collections and asset recovery.
- Streamlined workflow processes, optimizing efficiency in handling delinquent accounts.
Collateral Associate II
PNC Bank, Formerly National City Bank
2004.05 - 2019.05
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Minimized errors through careful attention to detail during the document preparation process prior to scanning.
- Implemented effective time management strategies that resulted in prompt completion of essential tasks.
Education
No Degree -
University of Toledo
Toledo, OHSkills
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Critical thinking abilities
- Document accuracy
- Foreclosure Process Knowledge
- Time Management
Timeline
Loan Support Analyst Sr.
PNC Bank
2022.03 - Current
Late Stage Support Specialist Sr.
PNC Bank
2019.06 - 2022.02
Collateral Associate II
PNC Bank, Formerly National City Bank
2004.05 - 2019.05
No Degree -
University of Toledo
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