LAUREN FAULKNER
San Diego,CA
Summary
Friendly and reliable server offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
10
10
years of professional experience
Work History
SERVER/SERVER TRAINER
1212 Santa Monica
11.2020 - 08.2022
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Cultivated warm relationships with regular customers.
CASHIER / BUSSER
GREENLEAF CHOPSHOP
07.2020 - 02.2021
- Effectively utilizing steps of service and customer satisfaction
- Able to switch back and forth between positions in service
- Responsible for ensuring guest and restaurant safety by upholding COVID 19 protocols
- Part of a team to ensure guest satisfaction
SERVER
HARRYS SEAFOOD BAR AND GRILLE
01.2017 - 12.2019
- Leveraged drink knowledge to make better wine and craft beer recommendations for a more satisfactory dine-in experience
- Ensured cleanliness of dining area throughout the day
- Knowledgeably recommended menu items based on customer needs and preferences, including upselling complementary dishes and drinks
SERVER/EXPO/HOST
ETHYL'S SMOKEHOUSE
08.2012 - 01.2018
- Effectively ensuring food is delivered to guests correctly and promptly
- Negotiated/resolved customer concerns
- Responsible for ensuring guest satisfaction by giving prompt and knowledgeable service
- Ensured optimal guest experience by seating guests, taking orders, serving dishes, and removing dinnerware promptly
Education
Bachelor of Science - Biology
California State University- Long Beach
Long Beach12-2024
Skills
- Team Leadership
- Creative Spirit
- Organized
- Time Management
- Great Memory Capabilities
- Positive/Friendly Client Support
- Computer Competency
- Motivated Team Player
- Motivated
- Positive Attitude
- Upselling techniques
- Customer assistance
- Written and verbal communication
Capabilities Skills
Team Leadership, Excellent Communication, Time Management, Computer Competency, Motivated, Creative Spirit, Organized, Great Memory Capabilities, Positive/Friendly Client Support, Motivated, Positive Attitude
Timeline
SERVER/SERVER TRAINER
1212 Santa Monica
11.2020 - 08.2022
CASHIER / BUSSER
GREENLEAF CHOPSHOP
07.2020 - 02.2021
SERVER
HARRYS SEAFOOD BAR AND GRILLE
01.2017 - 12.2019
SERVER/EXPO/HOST
ETHYL'S SMOKEHOUSE
08.2012 - 01.2018
Bachelor of Science - Biology
California State University- Long Beach
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