Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Lauren Feltes

Oswego,IL

Summary

Dynamic and detail-oriented professional with experience at Oesterle Library, excelling in customer service and organizational expertise. Proven ability to enhance patron satisfaction through effective communication and critical analysis. Skilled in training and development. Committed to delivering exceptional service and optimizing operational efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Library Student Assistant

Oesterle Library
Naperville, Illinois
08.2024 - Current
  • Ensured a clean and organized library environment to enhance usability.
  • Responded to visitor inquiries, delivering excellent customer service consistently.
  • Guided patrons in utilizing online databases and electronic resources effectively.
  • Facilitated training for new library student assistants to improve service delivery.

All-Star

MOD Pizza
Naperville, Illinois
09.2022 - 11.2024
  • Collaborated with diverse coworkers to achieve goals and address product-related concerns.
  • Conducted regular evaluations of trainee performance, providing constructive feedback.
  • Processed cash and credit card transactions accurately using cash register.
  • Ensured cleanliness and organization of work areas in compliance with health codes.

Education

High School Diploma -

Oswego East High School
Oswego, IL
05-2024

BBA - Finance And Management

North Central College
Naperville, IL

Skills

  • Communication proficiency
  • Interpersonal effectiveness
  • Organizational expertise
  • Critical analysis
  • Active listening skills
  • Time optimization
  • Distribution management
  • Detail orientation
  • Transaction handling
  • Flexibility
  • Conflict resolution

Certification

  • Certification of Completion for the Bloomberg Finance Fundamentals Course
  • Certification of Completion for the Bloomberg Market Concepts

Accomplishments

  • Certificate of Achievement for being an amazing CTE student
  • Certificate of Appreciation for demonstrating MOD values such as Grit, Growth, Gratitude, and Generosity

Timeline

Library Student Assistant

Oesterle Library
08.2024 - Current

All-Star

MOD Pizza
09.2022 - 11.2024

High School Diploma -

Oswego East High School

BBA - Finance And Management

North Central College

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