Lauren Ferguson
Kalamazoo,USA
Summary
Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of Kalamazoo, MI rental market for apartment properties and impressive financial management skills. Expert user of microsoft, excel, powerpoint, word, canva, and managing social media web pages. Well-qualified leasing consultant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Leasing Consultant
Campus Court Knollwood Apartments
06.2023 - Current
- Responsible for showcasing available units, addressing inquiries, and conducting property tours
- Additionally, guided applicants through the leasing process, ensuring all necessary paperwork is completed accurately, and contribute to fostering a positive and welcoming atmosphere within the community.
- Distributed and followed up on tenant renewal notices.
- Kept properties in compliance with local, state, and federal regulations.
Patient Registration Representative
Bronson Methodist Hospital
08.2023 - 12.2023
- As a patient representative I served as a liaison between healthcare providers and patients, helping to address concerns, provide information, and ensure a positive experience
- Responsibilities included administrative processes, resolving issues related to billing or services, insurance coding abilities, and maintaining open lines of communication to enhance overall patient satisfaction and well-being.
- Accurately inputted patient and insurance information into company's computer system using.
Reception Technician/Donor Support Technician/Phlebotomist
CSL Plasma Center
06.2021 - 04.2023
- Taking blood samples from patients through venipuncture or fingerstick.
- Analyzing blood specimens using correct testing equipment.
- Preparing the samples for transportation, including labeling vials accurately and matching blood samples to patient identification.
- Ensuring patient comfort and safety during plasma donation.
- Facilitated seamless interactions between clients and staff members via professional phone etiquette while transferring calls or taking messages.
- Provided exceptional customer service to vendors, ensuring prompt payment processing and invoice reconciliation.
Shift Leader
Cold Stone Creamery
04.2018 - 08.2019
- Provided customer service by taking orders, communicating and placing orders with customers and vendors over the phone.
- Trained new employees and delegated daily tasks and responsibilities.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Handled money in forms of cash, check, and credit/debit cards.
Cashier
Rolling Hills Water Park
05.2017 - 09.2017
- Handled money in forms of cash, check, and credit/debit cards
- Provided customer service in the forms scheduling events, answering questions at the information desk, and assisting customers over the phone and via email.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
Major: Biology
Western Michigan University
Kalamazoo, MI06.2024
High School Diploma -
Father Gabriel Richard Catholic School
Ann Arbor, MI05.2018
Skills
- Business partnerships
- Customer service expertise
- Sales and rental management
- Customer Relations
- Property marketing
Accomplishments
Consecutive employee of the month award
Employee of the Month Award
Being awarded Employee of the Month is a tremendous honor and validation of one's hard work and dedication in the workplace. It signifies recognition from peers and superiors, highlighting my contributions and commitment to my work. This accolade not only boosts morale but also serves as motivation to continue striving for excellence and setting a standard for others to follow.
Timeline
Patient Registration Representative
Bronson Methodist Hospital
08.2023 - 12.2023
Leasing Consultant
Campus Court Knollwood Apartments
06.2023 - Current
Reception Technician/Donor Support Technician/Phlebotomist
CSL Plasma Center
06.2021 - 04.2023
Shift Leader
Cold Stone Creamery
04.2018 - 08.2019
Cashier
Rolling Hills Water Park
05.2017 - 09.2017
Major: Biology
Western Michigan University
High School Diploma -
Father Gabriel Richard Catholic School
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