Lauren Fernandez
Altamonte Springs,FL
Summary
Seeking a challenging position with a company which will allow me to utilize my customer service, leadership skills, abilities and experience in the business field to ensure the company’s success.
Overview
15
15
years of professional experience
1
1
Certification
1
1
Language
Work History
Overnight
CVS Distribution Center
Orlando, FL
10.2021 - Current
- Stock cases of merchandise onto shelves for order selectors
- Read merchandise orders from a RF application unit which will include: item locations, descriptions, and quantity needed
- Select and prepare (cut box tops and plastic from inner packaging) needed cases of product and place in a designated location
- Moving boxes of merchandise (up to 30-50 pounds) using safe lifting techniques.
Merchandising Service Associate Overnight
Lowe’s
Orlando, FL
05.2020 - 10.2021
- Developed and maintained creative warehouse layout and product merchandising
- Ensuring signage, pricing information, and displays are accurate so that merchandise is easy to locate
- Manage and count physical inventory of warehouse and other storage locations for departments
- Creating visually appealing product selections that are safe, clean, and easy for customers t0 access
- Collaborate with vendors and associates to support inventory needs
- Operating cherry picker to company standards.
General Manager
Half Moon Cafe
Orlando, FL
11.2019 - 03.2020
- Maintain inventory control levels by auditing supplies
- Prepared reports at the end of the shift/week, including staff control, food control and sales
- Schedules staff, reports cash transactions, prepares cash deposits, and review transactions
- Trains associates to work safely at all times, communicate and participate in safety initiatives
- Sales experience performing against set goals/quotas
- Document all orders, files, records, and other documentation of accounting
- Data entry - new orders, change orders, and stopping orders based on inventory
- Assisting employees on the floor during peak hours.
Cafe Manager
Total Break Room Solutions
Orlando, FL
01.2016 - 08.2019
- Accountable for all facets of service, production, quality, and controls during the day to day operation
- Ensures excellent guest service that meets or exceeds expectations
- Ensure proper portion controls
- Assist employees in cooking items when needed
- Ensured successful area performance, through tracking and reporting metrics
- Aware of Food Borne Illness prevention and sanitation requirements
- Follow written food precautions
- Manage service and production scheduling and adjusting based on basic business needs
- Cash handling experience, auditing cash drawers or other related duties
- Manages budgeted goals, inventories, and expenses.
Assistant Manager
Sweet Tomatoes Restaurant
Pembroke Pines, FL
07.2012 - 12.2015
- Effectively communicates with management and staff in order to address any issues or needs requested by guests and or other employees
- Follow business compliance, conduct and ethics
- Customer service experience which required problem solving and decision making
- Guarantee exceptional food presentation and service
- Assisted the Store Manager in planning and implementing strategies to attract customers
- Coached and supported new crew members in the expectations, sharing food & beverage product knowledge
- Monitored the inflow of ordered materials and the maintenance of current materials
- Assisting employees on the floor during fast paced peak hours.
Shift Manager
Einstein Bagels Bros
Pembroke Pines, FL
01.2008 - 08.2012
- Provided guidance and leadership to ensure consistent customer service is delivered
- Developing a strong team dynamic between back of house Crew and front of house Crew
- Proper interpretation of all formulas and proper development of all doughs, included but not limited to time, temperature, weight, and exceptions to formulas
- Deescalating crisis situations
- Helped staff resolve on-the-job challenges through communication
- Monitoring food waste and inventory levels, and resolving food quality issues
- Greeted customers, took orders, mixed and served hot and cold beverages such as coffee, espresso, cappuccino, cafe latte, tea, chai, fruit blend drinks, etc
- While considering customer needs and specifications
- Cash handling experience, included balancing cash drawers/tills or other related duties.
Education
High school Diploma -
Pembroke Pines Charter High School
Skills
Strong Organizational SkillsCustomer Service and RelationsCash Handling
Safety processes and procedures
Warehousing functions
Certification
ServSafe Food Manager Protection Certification
Timeline
Overnight
CVS Distribution Center
10.2021 - Current
Merchandising Service Associate Overnight
Lowe’s
05.2020 - 10.2021
General Manager
Half Moon Cafe
11.2019 - 03.2020
Cafe Manager
Total Break Room Solutions
01.2016 - 08.2019
Assistant Manager
Sweet Tomatoes Restaurant
07.2012 - 12.2015
Shift Manager
Einstein Bagels Bros
01.2008 - 08.2012
High school Diploma -
Pembroke Pines Charter High School