Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Ferullo

North Chelmsford,MA

Summary

Dynamic operations supervisor with a proven track record at Atrius Health, enhancing workflow efficiency and staff performance. Skilled in operations management and quality assurance, I implemented process improvements that boosted patient satisfaction and reduced errors. Adept at mentoring teams, I foster a collaborative environment that drives continuous improvement and operational excellence.

Professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training.

Diligent supervisor with solid background in overseeing daily operations and ensuring process efficiency. Proven track record of optimizing workflows and enhancing team performance to achieve company objectives. Demonstrated leadership in managing cross-functional teams and implementing strategic improvements. Diligent professional with solid background in overseeing daily operations and ensuring process efficiency. Proven track record of optimizing workflows and enhancing team performance to achieve company objectives. Demonstrated leadership in managing cross-functional teams and implementing strategic improvements. Organized and efficient supervisor supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.

Overview

17
17
years of professional experience

Work History

Access Operations Supervisor

Atrius Health
06.2021 - 12.2025
  • Supervised daily operations to ensure efficiency and compliance with health standards.
  • Supervised staff of 15 in OBGYN and Metabolic Call Centers
  • Analyzed workflow data to identify bottlenecks and recommend solutions for improvement.
  • Collaborated with cross-functional teams to streamline communication and enhance service delivery.
  • Conducted performance reviews, providing feedback and guidance for employee development initiatives.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.
  • Coordinated staff schedules and workflows to optimize resource allocation.
  • Implemented process improvements that enhanced patient care delivery and operational effectiveness.
  • Trained new employees on operational procedures and best practices to maintain quality service.
  • Reported out to leadership with monthly metrics
  • Responsible for all clinician templates in Epic

Operations Supervisor

Atrius Health
09.2013 - 06.2021
  • Oversaw daily operations, ensuring adherence to safety and quality standards.
  • Implemented process improvements, enhancing workflow efficiency across teams.
  • Trained and mentored new employees on operational procedures and best practices.
  • Managed resource allocation, optimizing inventory levels and reducing waste.
  • Conducted performance evaluations, providing feedback for continuous staff development.
  • Coordinated cross-departmental communication to streamline project execution.
  • Analyzed operational data, identifying trends to inform strategic decision-making.
  • Developed training materials, fostering a culture of knowledge sharing among staff.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Implemented quality control systems to reduce errors, resulting in increased patient satisfaction rates.
  • Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.

Team Leader

Atrius Health
02.2011 - 09.2013
  • Led team in executing operational strategies to enhance productivity and efficiency.
  • Mentored junior staff, fostering skill development and teamwork within the department.
  • Implemented process improvements that streamlined workflows and reduced turnaround times.
  • Coordinated cross-functional projects, ensuring alignment with company goals and objectives.
  • Developed training programs for new team members, fostering a culture of continuous improvement.

Medical Secretary

Atrius Health
07.2008 - 09.2013
  • Managed patient scheduling and appointment confirmations to enhance office efficiency.
  • Coordinated communication between healthcare providers and patients to ensure seamless information flow.
  • Maintained electronic health records with attention to detail for accuracy and compliance.
  • Processed insurance claims and verified coverage to facilitate timely reimbursement.
  • Managed patient scheduling, ensuring optimal appointment flow and minimal wait times.

Education

Associate of Science - Medical Secretary

Aquinas Junior College
Newton, Ma
05-1984

Skills

  • Operations management
  • Performance monitoring
  • Task delegation
  • Staff supervision
  • Workflow optimization
  • Quality assurance
  • Project management

Timeline

Access Operations Supervisor

Atrius Health
06.2021 - 12.2025

Operations Supervisor

Atrius Health
09.2013 - 06.2021

Team Leader

Atrius Health
02.2011 - 09.2013

Medical Secretary

Atrius Health
07.2008 - 09.2013

Associate of Science - Medical Secretary

Aquinas Junior College